Manager, Violence Prevention Programs

The Redwood assists women and children to live and thrive free from abuse, homelessness, and poverty. Core services include a 37-bed emergency shelter, 24/7 access to counsellors through text, live chat and telephone crisis lines, employment initiatives to help survivors become economically self-sufficient, and anti-violence intervention and prevention counselling that Redwood caseworkers bring directly to survivors living in neighborhoods all over the GTA.

As an organization, we demonstrate our commitment to our mission by working from a client-centered, feminist, anti-racist and anti-oppression framework. We are committed to social change through learning, collaboration, and advocacy.

The Manager, Community Support and Outreach works under the general supervision of the Director, Programs and Client Services to oversee The Redwood’s community support programs,including the Hub-on-Wheels, Transitional Support Program and the Women in Trades and Technology Program (WITT), and other outreach initiatives.

• Manage day-to-day administrative, logistical, and staffing operations related to The Hub-On-Wheels and WITT Programs.
• Recommend program changes necessary to continue meeting the needs of clients while ensuring program effectiveness and efficiency, meeting targets and preparing written reports as necessary.
• Ensure all program protocols, practices, policies and procedures are revised in keeping with emerging issues, as well as changes in delivery service model(s).
• Delegate responsibilities as necessary, for program delivery and activities.
• Implement services and programs in accordance with legislative and regulative requirements, the organization’s anti-racism and anti-oppression framework, Board policy and directives and other best practices.
• Guide and develop a high-performance team.
• Ensure appropriate collection of data for the purposes of planning, including programs and services, evaluation, budget, human resources, facility, and reporting to funders or grantors.
• Assist in the preparation of funding proposals and reports.
• Prepare reports as required, collect data, and ensure up-to-date and timely tracking of services and client case notes.
• Ensure client database reflects required data elements for supporting clients, and program goals and objectives.
• Deliver services and programs in accordance with legislative and regulative requirements, the organization’s frameworks, and other organizational policies and best practices.
• Ensure ongoing hours, wellness support, and case management supports to clients including informal counselling, problem-solving around client needs, and referrals to community supports.
• Establish and maintain community partnerships and other outreach efforts.
• Act as a liaison between management, project staff team and vendors/partners by conducting meetings to review project details and obtain approval and sign offs.
• Maintain system implementation and sustainability of systems and projects.
• Develop internal systems, implementation processes and reporting capabilities to support the organization in various areas of project management.
• Assign roles and responsibilities to appropriate facilitators, team members, and instructors.
• Perform inventory assessment, budget control and documentation.
• Create or approve individual or job specific protocols and forms.
• Direct and chair and/or facilitate case management meetings and client plans of action to ensure timely and appropriate service provision in line with organization’s mission, vision and core values.
• Escalate client and time management issues, as…