Weekend Supportive Frontline Worker

Provide trauma-informed tenant support at Wardlaw Residences through weekend on-site shifts, using sound judgment, de-escalation, and clear documentation.

The Frontline Worker supervises and engages tenants in a supportive housing setting. You will maintain respectful relationships, address needs, and follow policies. Duties include hourly safety checks, crisis response, administration, and collaboration with case managers and colleagues.

• Supervise and engage tenants throughout assigned weekend shifts
• Conduct and document hourly facility and safety checks
• Respond calmly to conflicts, crises, and safety concerns
• Answer telephone calls and maintain accurate logs
• Support tenant meetings, activities, and facility upkeep

• Degree or diploma in Social Work, Child and Youth Care, or related field
• Minimum one year supporting seniors, newcomers, or youth experiencing housing instability
• Knowledge of trauma-informed care, harm reduction, and anti-oppressive practice
• Current CPR, First Aid, CPI or NVCI, and Vulnerable Sector Check
• Ability to lift and move up to 25 pounds

Support Wardlaw tenants through weekend supervision, crisis de-escalation, safety monitoring, documentation, and compassionate professional engagement.