Overnight Family Services Coordinator

Support families overnight in Toronto as a Family Services Coordinator, using customer service, communication, and compassionate problem-solving skills.

Reporting to the Overnight Manager, you will welcome families at Ronald McDonald House Toronto and Family Rooms  will facilitate intake, registration, and stays while supporting safe, warm, comfortable spaces. The position requires rotational 8:00pm to 8:00am shifts, including every other weekend.

• Welcome, register, and orient families staying at facilities
• Coordinate room assignments, check-ins, checkouts, and family requests
• Resolve concerns through active listening and effective problem-solving
• Manage security, cleanliness, records, and administrative reports
• Coordinate with teams and volunteers across both locations

• High school diploma required
• Minimum one year providing family support or related services
• CPR and First Aid certification required
• Strong communication, organization, judgment, and interpersonal skills
• Microsoft Office and database working knowledge

Bring family support, customer service, and sound judgment to overnight operations serving families at Ronald McDonald House Toronto.