Overnight Frontline Worker Wardlaw Residences

Support Wardlaw tenants overnight through trauma-informed care, crisis de-escalation, and hourly safety checks. This on-site awake shift runs from 11:30pm to 9:30am.

The Overnight Frontline Worker maintains a safe, secure, clean, and supportive environment at Wardlaw Residences. Working with a shift partner, you supervise and engage tenants, respond to needs, and support conflict resolution. The position also involves documentation, telephone coverage, housekeeping, and shift-change communication.

• Conduct and document hourly facility and safety checks
• Supervise tenants and provide timely check-ins and follow-up
• Apply trauma-informed de-escalation during conflicts and crises
• Complete reports, logs, telephone duties, and overnight housekeeping
• Communicate safety information during thorough shift-change meetings

• Degree or diploma in Social Work, Child and Youth Care, or equivalent
• Minimum one year supporting seniors, newcomers, or youth experiencing housing instability
• Knowledge of trauma-informed care, harm reduction, and anti-oppressive practice
• Current CPR, First Aid, CPI/NVCI, and Vulnerable Sector Check
• Ability to remain awake throughout the shift and manage crises calmly

Bring sound judgement, accurate documentation, and respectful tenant engagement to Wardlaw’s overnight supportive housing environment.