Wardlaw Frontline Overnight Worker

Position Title:
Frontline Worker – Overnight Awake

Reports To:
Program Director

Type:
On-site

Shift: 11:30pm – 9:30am

The Overnight Frontline Worker is responsible for maintaining a safe, secure, clean and supportive environment for all tenants living at Wardlaw Residences. This is an overnight awake shift where staff are paired and responsible for supervising and engaging with tenants. You will be required to address tenants’ needs in a timely manner, conduct and document hourly facility/safety checks, support conflict resolution, crisis de‑escalation and ensure policies, procedures and house rules are followed in an effort to maintain a safe environment for staff and tenants.

There will also be administrative duties such as answering the telephone, completing reports and updating logs, maintaining facility cleanliness, following safety procedures, participating in thorough shift change meetings etc. This role requires a professional, respectful and trauma‑informed approach that recognizes tenant dignity, independence and individual needs. You are expected to be a positive role model and develop productive and professional relationships with tenants.

Must be able to communicate effectively, demonstrate patience and sound judgement and remain calm and professional in challenging situations.

Wardlaw Residences, commonly referred to as “Wardlaw,” is a new mixed‑tenant supportive housing residence comprising of 51 units, 15 of which are barrier‑free, across four storeys. Wardlaw was created as a “made‑in‑Rexdale” solution to the housing crisis in the Rexdale community.

Approximately half of Wardlaw’s tenants are seniors. The remaining residents include youth aged 18 to 24, adults, and newcomers of various ages. All tenants have experienced homelessness and have typically transitioned from shelters or unsheltered living situations before moving into Wardlaw. Many residents, particularly seniors and those with complex support needs, may consider Wardlaw their permanent home. For others, Wardlaw provides stable, long‑term housing until they are ready to transition to the next stage of their lives.

Programming will provide individualized supports that promote housing stability, independence, dignity and meaningful community connection. Supports include case management, housing stabilization. resident engagement, life‑skills development, community programming and connections to health, social, employment and other community services tailored to each resident’s unique needs, goals and circumstances.

Our goal is simple: to provide safe housing, meaningful support and opportunities for every resident to thrive with dignity, choice, connection and independence.

• Conduct all interactions with tenants in manner that imparts dignity, respect and understanding.
• Always exercise trauma‑informed care and anti‑oppressive practices when interacting with tenants, visitors and colleagues.
• Develop positive, productive, professional relationships with the tenants.
• Be a positive role model for the tenants in all related activities.
• Ensure all tenants’ complaints are listened to and taken seriously.

• Provide all tenants with appropriate support through check‑ins, supervision and follow up.
• Maintain a visible and approachable presence throughout the facility, promoting a safe, welcoming and respectful environment.
• Respond to tenant questions, concerns and requests for assistance in a timely manner. Refer to case manager as needed.
• Encourage positive interactions, respectful communication and consideration for others.
• Observe tenant interactions and identify emerging concerns, changes in behaviour or situations requiring…