Case Management and Housing Support Manager

Position Title: Case Management and Housing Support Manager

Program: Drop-in and Shelter in Community

Employment Type: Full-Time

Hours of Work: 35 hours per week; schedule as suited to operational needs

Annual salary: $70,000, plus comprehensive benefits. Salary is not negotiable

Location: In-person at 4584 Kingston Road, Scarborough, ON or other sites as required

Warden Woods Community Centre is a neighbourhood centre, empowering neighbours to work together to meet local challenges and create shared approaches to building community. We have been working collaboratively to support the needs and interests of local communities in Southwest Scarborough since 1970. As a multi-service charitable organization, we provide essential support like assisted living, daycare and meal programs, while also supporting caring, compassionate, just and interdependent community life for all.

Learn more at

The Case Management and Housing Support Manager will lead and support the excellent delivery of critical support services to individuals within our shelter program and other programs as directed. This Manager will lead adherence to all case management requirements imposed by funders and internal requirements to ensure practices and processes are transparent, accountable, and as effective as possible. Reporting to the Director of Drop-In and Shelter in Community and supervising up to 5+FTE.

The successful candidate is a hands-on leader and an excellent communicator who models the values of user centered, trauma-informed service delivery to unhoused people. The successful candidate comes with strong client service plans/case management and case coordination experience and has the capacity to coach others to improve their structured goal-oriented support skills. The successful candidate is an excellent supervisor who motivates and develops staff members to meet program goals.

The successful candidate is a natural and creative collaborator, with the ability to understand how residents, community members, staff, funders, elected officials and all stakeholders can contribute to useful outcomes for shelter users.

This position is 100% on-site, with the requirement of off-site/mobile work in the community to achieve program/service goals (primarily Southwest Scarborough, Toronto, GTA, etc.)

• Provide case management leadership to the entire shelter team and act as a knowledgeable, steady advocate for the team’s full engagement in individualized, effective supports for shelter residents from entry to exit.
• Implement pro-active, solution-focused case management services and supports for shelter residents from entry to exit.
• Provide residents and community members with accessible preliminary information about case management.
• Work with residents to determine their immediate needs/goals (e.g., health, harm education needs, safety considerations).
• Work with residents to develop, pursue, update and document a collaborative and individualized service plan that captures residents’ needs, strengths, challenges and preferences.
• Use SMIS effectively to document case management work and adhere to all documentation requirements.
• Build productive relationships with residents to support their goals and the goals of the shelter program as a whole, including engaging in regular and frequent contact to keep current our program’s understanding of the circumstances facing residents.
• Review a range of housing options with residents and pursue housing options, including private market rental housing, social housing and supportive housing and support all shelter clients to submit all appropriate housing applications.
• Support residents to understand and apply for…