Client Services Supervisor; RN​/RPN

The Supervisor, Client Services is responsible for the ongoing Assessment of clients and the development of an appropriate Care plan that meets client needs. Ongoing education, support and supervision of Home Service Workers as well as the development and implementation of an effective communication strategy to ensure staff are aware of changes in client’s status in a timely manner. Arrange Family and team meetings as necessary.

Meet with Home Service workers to complete an annual performance appraisal. The Supervisor works closely with the Service Coordinator in ensuring clients receive care as scheduled and any changes in care are implemented immediately.

We are looking for: 3 permanent full-time Client Services Supervisor

Hours of Work: 34-hour work week. Monday to Thursday: 8:30am to 4:30pm, Friday: 8:30am to 3:30pm. On-Call is required.

Location: This is a community-based role that requires regular travel in Toronto and across GTA. Occassional work conducted in office. Contributes to rotational on-call schedule.

Reports to: Manager, Client Services

Hiring Salary Range:
The salary for this role ranges from $65,000 to $76,500 per year, depending on your skills and experience.

• Health and Dental Benefits: A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.
• Retirement Savings Plan:
  As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.
• Learning and Development:
  We support your continued growth and learning through paid training and professional development opportunities throughout your career.

Supervision/Training Personal Support Workers

• Participate in Personal Support Worker Orientation.
• Provide Personal support workers with an overview care delivery to clients.
• Develop a communication system to ensure all staff are aware of changing client needs and information sharing as 24-hour service delivery.
• Arrange to meet with staff on a regular basis i.e. staff meetings to discuss program and concerns.
• Supervise Personal Support Workers through on-site scheduled and unscheduled spot checks, including evening and weekend visits as needed.
• Assist Home Service Workers in problem-solving.
• Arrange spot check appointments, as per agency guidelines.
• Provide training and follow-up on Delegated Acts, as required.
• Provide direction to Personal Support Workers during crisis situations/urgent visits such as medical emergencies, death, etc.
• Facilitate/monitor training and educational opportunities for Home Service Workers in order to encourage attainment of skill enhancement and self-improvement goals.
• Conduct performance review with input from Service Coordinators in relation to regular performance appraisals.
• Participate in Personal Support Worker recognition events.
• Follow all rules/procedures regarding the health and safety of Home Service Workers and clients and monitor their implementation.
• Provide input to Human Resources in the development and monitoring of modified work plans with input from Service Coordinators.
• Investigate and complete accident reports (WSIB) according to requirements, as necessary.
• Enforce compliance with relevant labour legislation.
• As required, provide supervision, support, education and evaluation of students placed at the Agency for the purpose of field practice.
• Identify education needs of Personal Support Worker and set up education sessions.

Contribute to Team Effectiveness and Service Development

• Participate in department meetings and provide input for improving programs and enhancing efficiency.
• Liaise with other departments…