Bilingual Child Protection Intake Worker

Use bilingual English and French skills to assess child protection referrals with the Children’s Aid Society of Toronto’s centralized Intake Unit. Conduct investigations and respond to urgent protection needs.

This Bilingual Intake Worker completes intakes, investigations, and child protection assessments under Ontario legislation, standards, protocols, and CAST policies. The work includes interviewing referral sources, clients, families, and professionals while determining intervention needs. You will facilitate referrals and support families through crisis intervention and service planning.

• Review referrals and determine eligibility, jurisdiction, and intervention urgency
• Investigate concerns through interviews, home visits, and file reviews
• Assess child safety risks and initiate protection actions
• Provide crisis intervention, counselling, and resource information
• Record case information accurately and complete required documents

• B.S.W., M.S.W., or current CAST Child Protection Worker
• Bilingual communication skills in English and French
• Investigation ability with strong assessment skills
• Ability to remain decisive and effective under pressure
• Access to a private vehicle for Agency work

Bring bilingual communication, investigation, and child protection assessment skills to CAST’s centralized telephone intake service in Toronto.