Homelessness Support Care Worker

Support older homeless men through client-centred care at Haven Toronto, using assessment, referrals, documentation, and respectful communication. This is casual work.

As a Support Care Worker, you will provide first-contact assistance across Haven Toronto programs serving people with complex social needs. You will help clients access showers, laundry, meals, clothing, recreational spaces, and community resources. The position also includes monitoring well-being, supporting engagement, and responding to crises under Haven Toronto policies.

• Provide welcoming front desk support and phone assistance
• Register participants and explain available programs and services
• Maintain supportive relationships while monitoring client well-being
• Distribute mail, messages, supplies, and harm reduction items
• Maintain safe, clean, organized facilities and common areas

• Diploma in Social Services, Addictions, Recreation, or Mental Health
• Understanding of homelessness, aging, addictions, and food insecurity
• Respectful experience with people of diverse backgrounds
• Ability to manage competing priorities
• Experience working within trauma-informed, anti-oppression frameworks

Use client-centred support, resource knowledge, and crisis-response skills to help Haven Toronto clients access essential services.