Bilingual Intake Worker

BILINGUAL INTAKE WORKER, TELEPHONE INTAKE TEAM 1
INTAKE BRANCH
To be a member of a centralized Intake Unit. Responsible for completing intakes, investigations and assessing the need for protection of children in accordance with provisions of the Child, Youth and Family Services Act, Child Protection Standards, Abuse Protocols, and the Children’s Aid Society of Toronto policies and procedures. To facilitate appropriate referrals, as required.

MAJOR RESPONSIBILITIES

Receives and reviews referrals and requests for service to determine eligibility and jurisdiction.

Interviews sources of service referrals/requests to obtain and record detailed intake information.

Assesses nature of referral/request and identifies immediacy of intervention required.

Refers families to other agencies or community resources, as appropriate.

Conducts investigations including reviewing child protection historical family files, visiting client homes, and interviewing clients, family members and appropriate additional information sources such as school personnel, police and neighbours.

Assesses risk to children based on case investigation.

Intervenes in crisis situations and initiates immediate protection action, as required, which may include removal of children at risk to a place of safety or kinship home as mandated by the Child, Youth and Family Services Act.

Provides crisis intervention support and short term counselling services for clients.

Informs clients of CAST and other community resource services available and supports the empowerment of clients in the development of family support service plans, goals and agreements.

Initiates and facilitates the referral of clients to CAST departments and external community service organizations consistent with the proposed family support service plan.

Coordinates service requirements and advocates on behalf of clients to ensure the receipt of appropriate and timely services.

Participates in consultations and case conferences with the client and service providers.

Coordinates requirements for court hearings including preparing evidence materials, counselling family members regarding court procedures, reviewing case information with lawyers, and arranging for or notifying witnesses.

Appears as a witness in child welfare or juvenile court.

Prepares and ensures accurate, thorough and timely recording of case information including reports, family case histories, correspondence and legal forms, as required by the Child and Family Services Act and CAST policy.

Compiles and completes case file documents for transfer of case to other CAST departments or to close case.

Provides information and advisory services to clients and members of the community regarding the provisions and requirements of the Child, Youth and Family Services act and services/programs of the CAST.

Conducts and participates in physical and sexual abuse investigations, as required.

Performs duties as a Family Services Social Worker or a Child Services Social Worker, as assigned.

Performs other duties, as assigned.

Works in a safe manner in accordance with the Society’s health and safety policies and procedures and all relevant legislation.

Acts in accordance with and incorporates Society's Code of Ethics, Confidentiality, Anti‑Oppression/Anti‑Racism, Harassment & Discrimination policies, etc.

Uses sound judgment in consideration of financial resources.

Complies with Society’s financial policies and procedures.

QUALIFICATIONS

Education and Experience

B.S.W. or M.S.W.; OR

Current CAST Child Protection Worker.

Knowledge and Skills

Conceptual framework for the practice of social work, especially crisis theory.

Ability in investigation with a high level of assessment skills.

Ability to be decisive and effective under pressure.

Comfort with…