Red Door Shelter Support Worker

Support families at Red Door as a Shelter Support Worker, using crisis intervention and client service skills across rotating shifts. This full-time contract serves the Family Site/Booth.
Red Door is a not-for-profit organization working to end homelessness through safe, temporary refuge and critical services. The Shelter Support Worker conducts emergency intakes, assists residents, manages behaviour, and documents case progress. The schedule runs Wednesday to Sunday with rotating shifts.

Key Responsibilities:

Conduct emergency intakes and help new residents settle
Provide feedback, support, and crisis intervention to clients
Enter notes regarding case progress as required
Conduct room checks and weekly house meetings
Screen visitors and enforce house rules
Requirements:
Post-secondary social services education or equivalent experience preferred
Knowledge of Toronto's social service system
Ability to de-escalate abusive behaviour
Good oral and written communication skills
Commitment to mandatory training and vulnerable sector screening
Bring client service, crisis intervention, and reliable communication to Red Door's Family Site/Booth shelter support team in Toronto.