Frontline Shelter Support Worker

Support residents through frontline shelter services in Toronto using crisis intervention, de-escalation, and accurate client documentation. This part-time contract runs onsite from November 2026 through May 2027.
The Salvation Army seeks a Front Line Worker for Florence Booth House at 50 Estate Drive, Scarborough. You will manage intakes, monitor clients, provide practical support, and maintain service records. The work requires knowledge of homelessness, addictions counselling, and mental health.

Key Responsibilities:

Handle admissions, orientations, triage, and discharge procedures
Enforce house rules and document incidents accurately
Monitor clients and provide personal, practical, and moral support
Distribute meals, clothing, hygiene items, and harm reduction supplies
Complete wellness checks and maintain facility records
Requirements:
High school diploma in Social Services or Human Services
Prior frontline experience in a social service setting
CPR/First Aid and Crisis Intervention certifications
Police check clearance and confidentiality
Fluent written and spoken English
Apply frontline shelter expertise, crisis intervention, and compassionate client support at The Salvation Army’s Scarborough location.