Transitional Case Coordinator

Support housing stability in Thunder Bay through client-centered case management, crisis intervention, and culturally informed participant services. Maintain a caseload while advancing self-sufficiency.

The Case Coordinator delivers services within the Thunder Bay Transitional Housing Program. This position develops individualized plans, coordinates referrals, and supports participants through housing challenges. The work includes collaboration with Elders, Knowledge Keepers, internal programs, external providers, and other staff.

• Maintain participant caseloads and provide housing-based case management
• Develop service plans and coordinate referrals to community supports
• Deliver tenancy, life skills, and cultural workshops
• Provide crisis intervention and deescalate situations
• Maintain confidential case files and documentation

• One to three years of relevant experience
• One or two year college diploma in social services
• Client service and presentation facilitation experience
• Professional crisis management and intervention skills
• Knowledge of homelessness and housing access barriers

Bring communication, cultural competency, organization, and crisis intervention skills to support participants pursuing long-term housing stability.