Senior Software Engineer at Toast

Elevate your engineering career with Toast as a Senior Software Engineer focusing on Care Experience. Drive the development of vital tools for care agents that support restaurants seamlessly.

In this role, you’ll own the end-to-end development of agent-facing features while enhancing system performance and reliability. Collaborate closely with product, care operations, and engineering teams to create integrations and workflow solutions. Your insights will be crucial in redefining how care agents assist restaurants, impacting thousands of businesses daily.

Key Responsibilities:

• Drive full lifecycle development of care agent tooling

• Build integrations between contact center and backend systems

• Ensure reliability of agent tools in high-throughput environments

• Collaborate with care operations to enhance agent workflows

• Mentor engineers while contributing to technical decisions

Requirements:

• 5+ years in software engineering, expertise in Java or Kotlin

• Proven history of owning complex systems end-to-end

• Experience with third-party platform integrations

• Strong focus on reliability and operational excellence

• Familiarity with AI-assisted development tools

Lead innovative engineering solutions to enhance the restaurant support experience at Toast.
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