Senior Software Engineer, Builders

Position: Senior Software Engineer, Builders )
About the Role  Senior Software Engineer on the Builders squad. You will respond to critical customer issues, investigate root causes, and prevent recurrence. The role reports to the CPO and operates at the highest priority level in the company.
What You’ll Do   Triage and resolve high‑priority customer escalations across our product—diagnosing issues quickly, communicating clearly, and shipping reliable fixes.
Own the full lifecycle of an escalation: from initial investigation and customer‑facing updates to root cause analysis and long‑term remediation.
Work cross‑functionally with CS, product, and other engineering teams to gather context and coordinate fixes.
Identify recurring patterns in escalations and drive systemic improvements—better monitoring, cleaner failure modes, and improved error handling.
Own the product scope of your fixes: define what a complete resolution looks like, consider the customer experience holistically, and flag when an issue reveals a deeper product gap.
Contribute to the team's tooling and processes: runbooks, observability, escalation workflows.
Participate in rotating on‑call coverage for critical customer issues.
Raise the quality bar across the codebase through code review, post‑mortems, and direct collaboration with other squads.
What We’re Looking For   5+ years of professional software engineering experience.
Strong debugging and investigative skills—motivated by tough bugs rather than intimidated by them.
Experience working across a full stack or deeply in a backend system; comfortable navigating unfamiliar codebases quickly.
Ability to communicate clearly and calmly under pressure—toward engineers, PMs, and customer‑facing teams alike.
Solid judgment about when to apply a targeted fix versus addressing the underlying issue; understanding of trade‑offs and proactive communication.

Experience with observability tools (logs, traces, metrics) and production debugging.
Ownership mentality: follow a problem all the way to resolution, not just to handoff.
Strongly product‑minded: think about the customer experience, not just the code change; comfortable making product calls without a PM telling you what to do.
Nice to Have   Experience on reliability, platform, or infrastructure teams.
Familiarity with Python, Type Script, or the modern AI/ML stack.

Experience with customer‑facing SaaS products, especially in regulated industries.
Background in on‑call rotations, incident management, or escalation workflows.
Benefits & Perks   Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short‑term and long‑term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home‑office stipend.
401(k) for US‑based employees and RRSP for Canada‑based employees.
Paid parental leave.
A local in‑person meet‑up program.
Hubs in San Francisco and Toronto.
Even Up is an equal prospect employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation Range: $184,728 - $249,926

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