Software Engineer - Customer Insights

About Pantheon

Pantheon Web Ops Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale Word Press and Drupal sites to reach billions of people globally. Pantheon's multitenant, container‑based platform enables organizations to manage all of their websites from a single dashboard.

Organizations including Clorox and the United Nations drive results through accelerated development and real‑time publishing using Pantheon's collaborative workflows.

The Pantheon Customer Insights Team is looking for a Software Engineer to build the next generation of customer‑facing observability features. In this role, you will create backend systems that transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights surfaced directly in our product. You'll work on Portfolio Insights, Open Telemetry exploration, and product analytics capabilities.

This is product engineering work; you're building features customers interact with daily, not internal tooling. You will work primarily in Go, with Python and SQL for data work.

• Comfort with ambiguity; you'll be defining what "meaningful insights" means to customers.
• Pragmatic approach to balancing performance, cost, and delivery speed.
• Care about what users see, not just APIs.
• Good collaboration skills to work with product, design, and cross‑functional teams.
• Desire to learn observability concepts on the job (we have domain experts on the team to teach you).

• 3+ years of experience building production services and features.
• Go experience is a plus (or similar systems language).
• Comfortable working in React and Type Script and GraphQL.
• Comfort with Big Query/SQL and with Python for data work.
• Experience with observability platforms (New Relic, Grafana, Datadog).
• Experience with RESTful APIs and distributed systems.
• Familiarity with GCP infrastructure primitives, terraform, and container management solutions like kubernetes.

• Industry competitive compensation and equity plan.
• Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays.
• Full medical coverage (Extended health care, dental, vision).
• Top‑of‑line equipment.
• In‑office workspace (Vancouver, BC Canada).
• Monthly allowance for wellness, reading and access to Linked In Learning for continued development.
• Events and activities both team‑based and company‑wide that inspire, educate and cultivate.

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent.

Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

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Visa Sponsorship is not available at this time.

The Canadian base salary range for this position is 103,000‑129,000 CAD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.