Senior IVR Developer Cisco CVP Expertise

Position: Senior IVR Developer with Cisco CVP Expertise
Leverage your skills in DTMF IVR application development as a Senior IVR Developer specializing in Cisco CVP. This role focuses on building robust solutions for Contact Center environments.

We are seeking a seasoned professional with over 4 years of experience in Cisco IVR and Java development. Your expertise in API integrations and customer self-service solutions will be crucial. As a Senior Developer, you will work on projects involving Cisco Call Studio, VXML Server, and custom Java elements, ensuring seamless integration with backend systems.

Key Responsibilities:

• Develop DTMF IVR applications using Cisco CVP and Call Studio

• Integrate Java backend with HTTP REST APIs and MS SQL Server

• Share data effectively between IVR and agent desktop solutions

• Work on UCCE/ICM integration for Contact Center solutions

• Enhance customer self-service capabilities using existing technologies

Requirements:

• Minimum 4 years of experience in Cisco CVP development

• Proficient in Java and backend integrations

• Familiarity with UCCE/ICM and CTI variables

• Knowledge of Cyara for testing IVR applications

• Strong problem-solving and analytical skills

Utilize your technical expertise in IVR and Java development to enhance customer interactions in Contact Center environments.
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