Salesforce Production Support Analyst – Salesforce Administration, Apex & nCino

Salesforce Production Support Analyst – Salesforce Administration, Apex & nCino Role Description

• Handle production incidents end-to-end, including ticket triage, escalation, stakeholder communication and maintain runbooks, SOPs and knowledge base articles for recurring issues.
• Support deployment activities, production releases, hotfixes and configuration changes.
• Validate post‑deployment functionality and ensure system stability after every release.
• Administer and manage Salesforce environments, including users, permissions and data models.
• Customize Salesforce objects, fields, record types, page layouts and workflows to meet business requirements.
• Configure and manage Salesforce Lightning components, including custom pages, dashboards and reports.
• Perform regular health checks and optimize Salesforce instance performance.
• Troubleshoot and resolve technical issues related to Salesforce customisations, integrations and workflows.
• Collaborate with business stakeholders to understand functional requirements and translate them into Salesforce solutions.
• Manage SSL certificates, SAML certificates and JWT signing certificates used in integrations.
• Ensure timely renewal and rotation of certificates to avoid authentication failures.

• 3+ years of experience with Salesforce administration and development, including customizing Salesforce objects, workflows and security models.
• 2+ years of experience with nCino loan management system and basic understanding of lending operations.
• Strong experience integrating Salesforce with other platforms, systems or applications using APIs and data connectors.
• Experience with Apex programming, Visualforce, Lightning components and Salesforce REST APIs.
• Proficiency in SQL and database management, particularly in relation to relational databases.
• Familiarity with data modelling concepts like normalisation, denormalisation and entity‑relationship modelling.
• Experience troubleshooting incidents using Apex classes, Triggers, Apex Test Classes for SFDC testing, and Batch Apex for complex data processing.
• Experience in SFDC development using Visualforce pages, Visualforce components, AJAX Toolkit, SOQL and SOSL queries.
• Experience customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases, Entitlements, Service Contracts, Reports and dashboards.
• Experience creating Page Layouts and search layouts to organise fields, custom links, related lists and other components on record detail and edit pages.

• Salesforce Administration
• Salesforce Development
• Apex Programming
• Visualforce
• Lightning Components
• Salesforce REST APIs
• nCino Loan Management System
• SOQL & SOSL Queries
• SQL
• Salesforce Integrations
• Salesforce Production Support

3+ Years.