Salesforce Communications Cloud Architect – Telecom, CPQ, Vlocity & Revenue Cloud

Salesforce Communications Cloud Architect
- Salesforce Communications Cloud, CPQ, Vlocity & Revenue Cloud

Location: Toronto, ON
- Hybrid (2–3 Days WFO)

Experience

Required:

10+ years

Skills: Salesforce Communications Cloud

• Design end-to-end solutions within the Communications Cloud, ensuring alignment with B2C telecommunications business objectives.
• Architect complex product configuration, pricing rules, and quoting flows using Salesforce Omni Studio.
• Design order capture, decomposition, and orchestration flows, managing fallout handling and tracking.
• Architect seamless data flow and APIs between Salesforce and middleware platforms (e.g., Mule Soft) and external payment gateways.
• Lead design workshops, oversee technical delivery teams, and conduct solution/code reviews to maintain architectural integrity and scalability.
• Customize the CPQ platform using Apex, Lightning Web Components (LWC), Aura, Visualforce, and JavaScript.
• Integrate CPQ with external systems (ERP, billing, inventory) via REST/SOAP APIs.
• Develop custom automation using Apex classes, triggers, batch jobs, asynchronous processes, and flows.
• Optimize performance and ensure compliance with Salesforce best practices and governor limits.
• Gather and translate complex requirements from business teams into technical solutions.
• Create and maintain technical documentation, including process flows, design specifications, and coding standards.
• Assess the current implementation landscape and implement performance improvement measures.

• Deep understanding of the telecommunications or communications service provider (CSP) industry.
• 15+ years of Salesforce development/architect experience with a strong focus on CPQ in Vlocity Managed Package or Communications Cloud on Core and Revenue Cloud.
• Expertise in Apex, LWC, Aura Components, Visualforce, JavaScript, SOQL, SOSL, and CPQ pricing engine.
• In-depth experience configuring CPQ in Vlocity, including product rules, pricing rules, discounting, approval workflows, and quote templates.
• Solid understanding of Salesforce data modeling, security, profiles, roles, and permission sets.
• Experience integrating with external platforms using REST and SOAP APIs.
• Familiarity with declarative automation tools such as Flows and Process Builder.
• Exposure to Agile/Scrum delivery environments.
• Strong problem-solving and stakeholder collaboration abilities.