Development Lead

Job Description
Insight Global is seeking a hands‑on Development Lead to support a large-scale Contact Center transformation initiative. This individual will lead the design, development, and implementation of integrations and services supporting a modern CCaaS platform while partnering with business, architecture, infrastructure, and vendor teams.

The ideal candidate will bring a strong background in contact center technologies, Java development, microservices architecture, and cloud‑based integrations, along with experience delivering enterprise contact center implementations and migrations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal‑opportunity/affirmative‑action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Responsibilities

Lead technical delivery for Contact Center and CCaaS initiatives.

Design and develop scalable Java‑based applications and microservices supporting customer service platforms.

Define integration strategies between contact center platforms and enterprise systems including CRM, customer data, workforce management, and digital channels.

Support implementation planning, solution design, deployment, and production readiness activities.

Collaborate with business and technology stakeholders to translate requirements into scalable technical solutions.

Guide development teams through architecture, coding standards, and best practices.

Participate in platform modernization and AI‑enabled customer experience initiatives.

Identify opportunities to improve customer and agent experiences through automation and intelligent routing solutions.

Support vendor and implementation partners throughout project delivery.

Skills and Requirements

7+ years of software development experience.

Experience leading development teams or technical work streams.

Strong Java development experience.

Expertise with Spring Boot and Microservices architecture.

Experience developing and consuming REST APIs.

Experience working within Microsoft Azure environments.

Strong understanding of enterprise integration patterns.

Experience supporting large-scale software implementation or transformation projects.

Contact center platform experience (genesys, NICE CXone, Five9, Amazon Connect)

Experience with CCaaS migrations or contact center modernization initiatives.

Understanding of IVR, routing, omnichannel engagement, workforce optimization, and customer experience platforms.

Experience integrating contact center platforms with CRM solutions such as Salesforce, Dynamics 365, or Service Now.

Exposure to conversational AI, virtual agents, and Microsoft Copilot solutions.

Experience with event‑driven architecture and cloud‑native applications.

Familiarity with Agile delivery methodologies.

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