Salesforce Production Support Analyst – Salesforce Administration, Apex & nCino

Salesforce Production Support Analyst – Salesforce Administration, Apex & nCino

Role Description

• Handle production incidents end-to-end, including ticket triage, escalation, stakeholder communication, and maintaining runbooks, SOPs, and knowledge base articles for recurring issues.

• Support deployment activities, production releases, hotfixes, and configuration changes.

• Validate post-deployment functionality and ensure system stability after every release.

• Administer and manage Salesforce environments, including users, permissions, and data models.

• Customize Salesforce objects, fields, record types, page layouts, and workflows to meet business requirements.

• Configure and manage Salesforce Lightning components, including custom pages, dashboards, and reports.

• Perform regular health checks and optimize Salesforce instance performance.

• Troubleshoot and resolve technical issues related to Salesforce customizations, integrations, and workflows.

• Collaborate with business stakeholders to understand functional requirements and translate them into Salesforce solutions.

• Manage SSL certificates, SAML certificates, and JWT signing certificates used in integrations.

• Ensure timely renewal and rotation of certificates to avoid authentication failures.

Required Skills & Experience

• 3+ years of experience with Salesforce administration and development, including customizing Salesforce objects, workflows, and security models.

• 2+ years of experience with nCino loan management system and basic understanding of Lending operations.

• Strong experience integrating Salesforce with other platforms, systems, or applications using APIs and data connectors.

• Experience with Apex programming, Visualforce, Lightning components, and Salesforce REST APIs.

• Proficiency in SQL and database management, particularly in relation to relational databases.

• Familiarity with data modeling concepts like normalization, denormalization, and entity-relationship modeling.

• Experience troubleshooting incidents using Apex classes, Triggers, Apex Test Classes for SFDC testing, and Batch Apex for complex data processing.

• Experience in SFDC development using Visualforce pages, Visualforce components, AJAX Toolkit, SOQL, and SOSL queries.

• Experience customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases, Entitlements, Service Contracts, Reports, and dashboards.

• Experience creating Page Layouts and search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.

Key Skills

• Salesforce Administration

• Salesforce Development

• Apex Programming

• Visualforce

• Lightning Components

• Salesforce REST APIs

• nCino Loan Management System

• SOQL & SOSL Queries

• SQL

• Salesforce Integrations

• Salesforce Production Support

Experience Required

• 3+ Years.