Machine Learning Engineering Manager Job Toronto area,Ontario Canada,Software Development

We are currently seeking a Manager, Machine Learning Engineering to join our rapidly growing engineering organization. This role is for someone who is passionate about building innovative solutions and being exposed to new challenges and technologies while making an impact
Lead a team of ML engineers to bring state of the art AI to Clio’s clients, spanning traditional ML models, GenAI, and agentic AI
Guide the team in designing and shipping agentic systems, including retrieval, tool use, orchestration, and the evaluation frameworks that keep them reliable and safe in production
Collaborate cross-functionally with MLOps engineering, product management, operations, and data science to identify new tooling for ML and LLM-driven features for Clio customers
Work in an agile environment with our team of ML engineers, ML ops, and full stack developers across a variety of projects
Learn new things, challenge yourself, and hone your craft as an ML and infrastructure expert in a space that is moving fast
Participate in diverse projects and collaborate with multiple engineering teams across three countries
Review and provide feedback on code, both from within your own team or across all of Clio
Collaborate with teams across Clio to diagnose, understand, and solve problems, and to build solutions that may span many areas
Teach and learn from those around you, providing constructive feedback and taking on feedback to help grow

Benefits

Specialized learning and development programs and access to an in-house performance coach
Equitable compensation for your contributions, regardless of gender, race, or any other identifying factor
Access to pay transparency on all of our global roles
Company equity for applicable employees
RRSP-matching in Canada, 401k in the US, and pension plans in Ireland
Hybrid model – striking the right balance between the benefits of in person connectivity that in office brings, and the flexibility of remote
Flexible paid time off (4-week minimum with opportunities for personalization based on individual needs and achievements)
Parental leave options for birthing and non-birthing parents
A $500 contribution to your child’s RESP
Various health, dental, and vision benefits for you and your family, including an Employee and Family Assistance Program
Virtual and In-person Wellness Programs to support mental and physical health
Paid time for volunteering through our Clio Gives program
$2000 annual counseling benefit for CAD Clions

Demonstrated success in mentorship in software development, particularly using an Agile process and with large scale SaaS products
Clear and concise communication skills and the ability to build high-trust relationships with fellow Clions and customers
Experience to manipulate, clean, and pre-process complex unstructured data for model development
In-depth understanding of LLMs, GenAI, and the competitive landscape, including where the technology is heading
A history of past projects (including notable successes and lessons learned)
Experience in managing high performing teams
Experience in fine-tuning foundational models and/or training language models in-house
The ability to become fluent in new technologies quickly and work effectively in an ever-evolving environment that includes distributed teams and customers
Hands-on familiarity with building agentic systems, such as tool-calling agents, RAG pipelines, prompt and context design, and evaluating agent behavior at scale
A diverse base of knowledge that allows you to help your team solve complex technical problems
Experience with technical evaluations of various ML and LLM products, vendors, out-of-the-box solutions, and conducting quick proof of concepts if necessary

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