Engineering Manager, New User Experience

About the Team

Our team is dedicated to redefining the new customer experience on Door Dash. We aim to transform it into a seamless, red-carpet journey, utilizing advanced acquisition channels and strategies for effortless discovery and engagement. We provide personalized and targeted introductions, highlighting key promotions and the unique benefits of being a Door Dash customer. Our intuitive and well-organized design ensures easy navigation, making product discovery and checkout natural and frictionless.

Join us in our mission to activate new users and convert first-time visitors into loyal customers through innovation, creativity, and a commitment to excellence.

As an Engineering Manager, you will be instrumental in transforming the Door Dash new customer experience into a seamless, red carpet journey. The Engineering Manager will lead our New User Experience Consumer Growth team, focusing on building high-performance, scalable systems that power a frictionless early-user experience from intent to long-term habituation..

Collaborating closely with Product Managers and Data Scientists, you will ensure a product-first approach to problem-solving. Leveraging data-driven insights, you will create an intuitive design that serves as a dedicated assistant to our customers. Your focus will be on making product discovery and checkout smooth and effortless, while implementing personalized and targeted strategies that highlight the benefits of being a Door Dash customer.

Through your leadership and technical expertise, you will ensure that first-time visitors become loyal customers, contributing to our mission of delivering an exceptional and frictionless user experience. Join us in this exciting journey of innovation and excellence.

• Manage a full-stack team encompassing iOS, Android, web, and backend engineers, ensuring seamless collaboration and delivery
• Partner closely with Product Managers and Data Scientists to define the roadmap and vision for the team, driving significant impact and alignment with business goals
• Inspire and motivate the team with your technical vision, fostering an environment of innovation and excellence
• Build and nurture an outstanding team by coaching and empowering engineers, applying your technical expertise to uphold the highest engineering standards
• Scale the team effectively by recruiting, retaining, and developing top talent across various disciplines, ensuring a robust and dynamic engineering force
• Ensure a product-first approach to problem-solving, leveraging data-driven insights to create an intuitive and frictionless customer experience

• B.S., M.S., or Ph.D. in Computer Science or equivalent
• 7+ years of industry experience
• Minimum of 2 years of management experience
• Strong hands‑on experience with working with non-technical stakeholders, cross-team collaboration, and building scalable products in a fast-paced environment
• Ability to handle ambiguity and work with product and business partners to collect non-technical requirements to design and build scalable experience solutions.
• Ability to guide and grow an excellent engineering team in a rapidly changing business environment

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, Door Dash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for…