Senior Service Now Developer

Job Description

WHAT IS THE OPPORTUNITY?

The IT Asset Management team is modernizing asset management and technology lifecycle management processes across RBC through strategic Service Now platform enhancements. As a Service Now Developer, you'll lead the technical design and implementation of enterprise-wide CMDB/ITAM solutions that streamline operations, improve service delivery, and strengthen our technology governance. You'll collaborate with stakeholders across the organization to translate complex requirements into scalable, high-performing solutions while maintaining development excellence and best practices.

WHAT WILL YOU DO?

• Configure and develop Service Now platform solutions including workflows, UI design, business rules, and access controls to support ITAM processes

• Design, build, and maintain integrations between Service Now and internal/external systems using APIs, orchestration, and data synchronization tools

• Analyze requirements, define technical specifications, and provide time estimates for small to large projects and ongoing maintenance work

• Implement and manage automated workflows using Service Now Orchestration to drive operational efficiency

• Lead deployment activities across non-production and production environments while adhering to SDLC standards

• Identify performance issues, analyze root causes, and implement enhancements to optimize system performance

• Document technical solutions, build artifacts, and runbooks to support knowledge transfer and operational support

• Collaborate cross-functionally with ITSM leads, architects, and stakeholders to ensure solutions align with enterprise standards and processes

WHAT DO YOU NEED TO SUCCEED?

Must have:

• University or College degree in Computer Science or related field, or equivalent years of experience as a Technical Analyst

• 3+ years of hands-on Service Now development experience with demonstrated expertise in configuration, customization, and integration

• Proficiency in JavaScript, REST/SOAP APIs, and SQL with in-depth technical understanding across hardware and software platforms

• Experience in IT development, support, and implementation roles with strong knowledge of ITSM processes

• Excellent written and verbal communication skills and deadline-driven, results-oriented mindset with commitment to high-quality standards

Nice-to-have
:

• Service Now Certified Systems Administrator/Application Developer certification

• Prior experience in financial services or large-scale enterprise environments

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-POST

#TECHPJ

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Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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