RQ11150 - Software Developer - CRM - Senior

Responsibilities

• Required to translate requirements into working, tested CRM applications in Agile delivery Methodology. This includes:
• developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
• developing detailed programming specifications, written user stories.
• Design, develop, coding, configuration, and integration
• Unit Testing and quality assurance
• Deliver customizations by defining and implementing entities, fields, workflows, business rules, forms, and views, ensuring they align with the business processes.
• Determine how the Dynamics CRM system will integrate with other systems and applications within the organization's technology landscape.
• Establish security measures to protect sensitive data and ensure proper access control within the CRM system.
• Optimize the performance of the Dynamics CRM system to ensure smooth operation and responsiveness.
• Ongoing Support: lead post-live support, analysis and resolution of issues or questions;.
• Obtain acceptance and approval by the Cluster and the project team for all assigned deliverables
• Work closely with project team(e.g. business analysts, tech lead, QA, business) during the development lifecycle to document, verify and confirm requirements, design solution, defect analysis and so on;
• Obtain Client or Cluster tech lead approval for solution design, and all code drop/code release changes for assigned components;
• Provide a defect free code drop/code release according to the Cluster’s development standards for the assigned application components;
• Problem solving to identity root causes and identify options/solutions to fulfill/implement complex data/system or application & integration requirements
• Support application deployments, prepare code drop/code release deployment packages and integrate with Dev Ops pipelines, and co-ordinate code deployment into various environments (i.e. test, staging, and production) ;
  This includes, but not limit to answering questions from client staff, and providing direction proactively to avoid implementation issues
• Actively participate all meetings, workshops, report status, and provide accurate estimates, solution options analysis & assessment, Po Cs
• Performance turning, defect/issue investigation, troubleshoots technical problems, and resolution, root cause analysis, impact assessment and options analysis; make recommendations to fix the problem, code and test the solution; technical assistance and collaborate with project team in all phases of the systems development lifecycle, as well as implementation, conversion and migrations
• Other tasks as required by client to contribute the success delivery of the project
• Complete work and achieve milestones within the assigned deadlines
• Comply with the Ontario Government I&IT Directive, standards, operational policy, security procedures and practices, and other applicable Guidelines, Standards and Procedures

Skills:

• Experience in programming and analysis; specialized CRM software package support at the specified experience level
• A team player with a track record for meeting deadlines CRM Software Development Skills
• Extensive Knowledge and hands on experience with designing, developing, implementing and maintaining large complex CRM MS Dynamics applications, workflow processes and dynamic forms, and integration technologies commonly used with Dynamics, such as Data Verse / Common Data Service (CDS), Data Entities, and APIs, PowerBI, SharePoint online, Power Apps.
• Experience with continuous integration/continuous deployment (CI/CD) processes around Dev Ops, data workflows.
• Extensive knowledge and experience with specific CRM
  -MS Dynamics Case Management, SharePoint online, Azure Cloud SQL solutions, enterprise architecture methodologies, design standards and tool.
• Experience with middleware and gateways , and experience with MS Dynamics Case Management integration with other solutions, e.g. GIS.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
• Possess a strong background in both solution design and the preparation of related architectural…