Software Developer in Test, Intern; Genesys Cloud

Be the one building AI‑powered experiences where they matter most At Genesys, we help organizations create better customer experiences through AI‑powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day.

This internship/co‑op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs. We are considering students available for internship/co‑op terms ranging from 8 to 16 months beginning in May/June 2027.

Help build and validate the next generation of cloud‑based software that empowers employees to develop their skills and reach their full potential. As a Software Developer Intern/Co‑op in Test on the WEM team, you will gain hands‑on experience across the software development lifecycle, contributing to design, development, testing, automation, debugging, and validation of production‑quality services. You will work with technologies such as Java, Kotlin, Python, Selenium, Playwright, and AWS, while learning how engineering teams solve real‑world challenges related to scalability, security, quality, reliability, and usability.

Working alongside experienced engineers in an agile environment, you will contribute meaningful code and test automation while building a strong foundation in software engineering and quality practices. At Genesys, you will be part of a collaborative global team building technology that enables organizations to deliver better experiences for both employees and customers.

• Contribute to the design, development, and verification of high‑quality full‑stack software throughout the development lifecycle, from implementation and testing through deployment and continuous improvement.
• Develop and maintain automated tests that improve software quality, expand test coverage, and increase confidence in production releases.
• Build and enhance automated test pipelines that enable reliable, efficient, and repeatable software delivery.
• Test and validate resilient, scalable, secure, and maintainable cloud applications running on AWS.
• Investigate and debug software issues, collaborating with developers and quality engineering partners to identify root causes and effective solutions.
• Explore and apply modern technologies, tools, and testing approaches to strengthen automation, engineering efficiency, and continuous improvement.
• Develop a strong sense of ownership for software quality by participating in design discussions, identifying potential risks, and helping ensure features meet functional and quality expectations.

• Currently pursuing a bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or a related technical discipline.
• Familiarity with programming in Java, Kotlin, Python, or a comparable modern programming language.
• Familiarity with Jenkins, CI/CD concepts, and automated test execution.
• Foundational knowledge of software testing concepts, including test design, debugging, and automated testing.
• Understanding of software development fundamentals and an interest in gaining experience across the full software development lifecycle.
• Familiarity with agile development practices, including collaborative teamwork and sprint‑based development.
• Strong analytical and problem‑solving skills, with curiosity and a…