Senior ServiceNow Engineer

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Senior Service Now Engineer will be a part of Equitable Bank’s Service Now Centre of Excellence. The primary responsibilities of this role will include designing, developing, and supporting Service Now applications, workflows, catalog items, integrations, and the platform in general.

The Senior Service Now Engineer is responsible for leading the design, development, and delivery of major Service Now features and modules. This role operates with some degree of autonomy, owning feature-level solutions and driving technical excellence within the team.

The Senior Engineer also mentors junior engineers and administrators and works collaboratively with all team members while enforcing best practices within the platform. The incumbent will also collaborate across teams to ensure robust, scalable, and maintainable Service Now solutions that align with business needs and regulatory requirements.

• Lead the design, development, and implementation of complex Service Now features, modules, and integrations.
• Own feature delivery from requirements gathering through deployment, ensuring quality and reliability.
• Collaborate with business stakeholders, project managers, and implementation partners to translate business needs into technical solutions.

• Serve as a subject matter expert in Service Now development, configuration, and integration.
• Enforce coding standards, design patterns, and best practices within the team.
• Conduct code reviews and provide technical guidance to peers and junior engineers.

• Mentor and support the development of junior engineers and administrators, fostering a culture of learning and continuous improvement.
• Collaborate with cross-functional teams, including system administrators, business analysts, and external vendors, to deliver integrated solutions.
• Participate in requirement gathering sessions and clarify technical risks and impacts.

• Support release management, including application rollouts and upgrades.
• Monitor and troubleshoot production issues, ensuring timely resolution and communication with business units.
• Prepare clear technical documentation for system designs, configurations, and user guides.

• Stay current with Service Now platform updates, industry trends, and emerging technologies.
• Proactively identify opportunities to improve system performance, reliability, and maintainability.
• Configuration Management
• Support initiatives involving Service Mapping and CMDB/CSDM, contributing to configuration management and service modeling efforts as needed.
• Assist with the implementation or optimization of Service Now modules related to IT operations and service management, leveraging knowledge of Service Mapping and CSDM principles when required.
• Assist with the configuration, management, and day-to-day operations of the platform.

• At least 4 years' experience as a Service Now Developer,…