Winter Co-op – Automation Engineer

At Manulife John Hancock, we believe in investing in the future, starting with you. Our co‑op program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark. As an Automation Engineer Co‑op, you'll help identify opportunities to simplify, streamline, and automate business and operational processes across the organization. Working closely with business stakeholders and technology teams, you'll analyze current workflows, uncover inefficiencies, and develop automation solutions that reduce manual effort and improve productivity.

Through continuous improvement and digital transformation initiatives, you'll help enable teams to spend less time on repetitive tasks and more time on high‑value work. Join a supportive team and experience a values‑first culture where your career development and well‑being are prioritised alongside your job impact. You'll gain hands‑on experience with modern automation, artificial intelligence, low‑code platforms, and process optimisation while developing practical skills in business analysis, solution design, and automation engineering.

We are currently looking for highly motivated students to join us in our Toronto, Ontario, Canada office for a 12‑month co‑op term running from January 5, 2027 through December 16, 2027. This is a hybrid position where you will be expected to work in the office on designated in‑office days.

• Analyze business and operational processes to identify inefficiencies, bottlenecks, and automation opportunities.
• Document current‑state workflows and support the design of future‑state automated processes.
• Collaborate with business stakeholders to gather requirements and understand operational challenges.
• Design, develop, test, and support automation solutions using approved platforms and tools.
• Build workflows, integrations, dashboards, and reporting solutions that improve productivity and business outcomes.
• Monitor solution performance and identify opportunities for optimisation and enhancement.
• Create and maintain process documentation, user guides, and technical documentation.
• Support data collection, reporting and analysis efforts to evaluate the impact of automation initiatives.
• Research emerging automation, artificial intelligence, and productivity technologies and share recommendations with the team.
• Participate in continuous improvement, operational excellence, and digital transformation initiatives across the organisation.

• Currently pursuing an undergraduate degree in Computer Science, Information Technology, Engineering, Business Technology Management, Data Analytics, or a related field.
• Understanding of process improvement, workflow design, business analysis or operational efficiency concepts.
• Familiarity with automation and low‑code technologies such as Microsoft Power Platform, Power Automate or Power Apps.
• Basic knowledge of data analysis and reporting tools such as Excel, Power BI or SQL.
• Exposure to programming or scripting languages such as Python, JavaScript, Power Shell or similar.
• Strong analytical, problem‑solving and critical thinking skills.
• Excellent written, verbal, presentation and collaboration skills.
• Ability to learn new technologies quickly and adapt in a fast‑paced environment.

• Experience gained through academic projects, internships, hackathons, extracurricular activities or personal projects involving automation or process improvement.
• Exposure to Generative AI technologies such as Microsoft Copilot Studio, Git Hub Copilot, ChatGPT or similar platforms.
• Familiarity with process mapping and workflow visualisation tools such as Visio.
• Experience creating dashboards, reports or data…