Software Developer – CRM – Senior - RQ

• Hours:
  
  7.25 hours per day
• Extensive experience developing in Dynamics 365 Customer Service, including:
• Canvas Apps

Client:
Ministry of Public and Business Service Delivery and Procurement - RQ11654

We are seeking a highly experienced Senior CRM Software Developer with strong expertise in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, .NET, C#, JavaScript, Dev Ops, and cloud technologies
. The successful candidate will be responsible for translating technical systems specifications into working and tested applications, developing and maintaining software solutions, troubleshooting technical issues, and collaborating with IT professionals throughout the Software Development Life Cycle.

The ideal candidate will have extensive experience with Dynamics 365 Customer Service, Customer Service Workspace, Power Platform, Model-Driven Apps, Power Pages, Canvas Apps, custom development, low-code development, Azure, Dev Ops, CI/CD pipelines, and Agile methodologies
.

• Job Title:
  
  RQ11654 - Software Developer - CRM - Senior
• Client:
  Ministry of Public and Business Service Delivery and Procurement
• Work Location:
  
  Toronto, Ontario, Canada
• Work Arrangement:
  Onsite - 5 Days per Week
• Estimated
  
  Start Date:
  
  September 21, 2026
• Estimated End Date:
  March 31, 2027
• Business Days: 135.00
• Extension:
  Probable after the initial mandate
• Hours:
  
  7.25 hours per day
• Security Level: No Clearance Required

• Experience with Agile methodologies.
• Experience with Dynamics 365, Microsoft Power Platform, and Azure solution design.
• Working knowledge of Dynamics interoperability, integration, and capability with other Microsoft cloud technologies.
• Working knowledge of both low-code development and custom development on Dynamics 365.
• Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing.
• Experience with custom Web API development, ASP.NET, .NET Core, Entity Framework, Azure SQL, Dev Ops, CI/CD Pipelines, etc.

Required to translate technical systems specifications into working, tested applications.

• Developing detailed programming specifications.
• Writing and/or generating code.
• Compiling data-driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

• Experience in programming and analysis; specialized software package support at the specified experience level.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation and maintenance of applications.
• Experience in design, code, test, debug and document applications.
• Experience in the use of object and/or third generation language development tools.
• Experience in one or more programming languages.
• Experience in application design, latest design patterns, deployment and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in the use of information retrieval packages using query languages.
• Experience with one or more communications protocols.
• Experience in structured methodologies for the design, development, implementation and maintenance of applications.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.

• Knowledge and experience with programming Internet-ready applications.
• Knowledge and experience in rapid application development (RAD) methodologies.
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Experience with middleware and gateways.
• Experience reviewing, analysing, and modifying product installation scripts including encoding, testing, debugging.
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
• Experience conducting design walkthrough sessions with project team.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
• Ability to provide user and system documentation as required.