Senior Software Engineer, Operations

Database technologies like SQL, Oracle, POSTGRES
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The e-Business team in Application Operations Support (AOS) provides operations and support services to ensure reliability of IT applications to deliver seamless Digital experiences for our clients. Through innovation, continuous improvement, and collaboration, we strive to find new and better ways to bring value to Sun Life.
We are looking for a Senior Software Engineer who thrives in high-impact environments and brings 7+ years of Java application support, analysis, and development experience. In this role, you will play a key part in keeping critical systems reliable, scalable, secure, and resilient—especially when incidents arise. The ideal candidate is a calm, confident problem solver who can take ownership during production incidents, drive resolution, and collaborate effectively across Delivery, Infrastructure, and IT Operations.
What you will do?
Reliability Engineering    Support highly available, fault-tolerant, and scalable systems.
Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to balance reliability and delivery speed.
Monitoring & Observability    Implement end-to-end monitoring, logging, and alerting for applications and infrastructure.
Proactively identify performance degradation, capacity risks, and reliability gaps.
Incident Management & Response    Participate in on-call rotations and lead high-impact incident response for production issues.
Participate in post-incident reviews and drive corrective and preventive actions.
Automation & Tooling    Reduce operational work through automation of scaling, incident recovery, and routine tasks.
Build internal tools and platforms to improve operational efficiency.
Build telemetry to detect issues and implement self-healing to keep MTTR down
Release, Change & Capacity Management    Partner with development teams on safe releases, rollbacks, and change validation.
Perform capacity planning and performance tuning to support growth.
Collaboration & Enablement    Work cross-functionally with product, engineering, security, and operations teams.
Document systems, standards, and operational practices to promote shared ownership
What do you need to succeed:
Degree in Computer Science, Computer Engineering, or equivalent discipline
3+ years with Incident Management Processes in IT operations
7+ years experience in:
Java, JavaScript & web development languages like HTML, XML, CSS
Java Enterprise Edition (J2EE) technologies such as Servlet, JDBC and JSP
Spring framework
1+ years experience in:
ReactJS/ React.js - Angular
Container technologies – Kubernetes, Docker
Web Security Knowledge (OWASP top 10)
Learn on the job    Web services and frameworks such as SOAP, REST API, Java APIs, JSON, Spring Boot
Database technologies like SQL, Oracle, POSTGRES
Dev Ops tools - Jenkins, Artifactory, Bitbucket/Git, Gradle, Maven, CDD, Ansible
Multi-Factor Authentication (MFA)
Exposure to Agile framework (Kanban, Scrum)
Experience working with cloud hosted applications / servers on AWS.
Exposure to team collaboration tools like Confluence, JIRA, Service Now, MS Teams

Experience with Kafka and light car proxy
Use of AI based tools to bring efficiency
Knowledge of Middleware technologies such as Web Sphere/Web Logic
Preferred Skills    Collaboration and teamwork
Continuous learning mindset
Familiar with AI Ops capabilities, experience developing / implementing AI based tools is an added advantage
Ability to work in a dynamic…