Director Technical Solutions - Digital

Our Digital Strategy and Design team is looking for a Director, Technical Solutions to lead the delivery of high-quality digital solutions in partnership with business and technology teams.

This hands‑on technology leader will guide solutions from design through production, set engineering direction and work with architecture, cybersecurity and enterprise platform teams to deliver secure, reliable outcomes.

In this role, you will co‑lead a cross‑functional team with the Product Owner, translating product outcomes into an executable technical plan and remaining close enough to the work to guide design, code, integration, testing, release and production support.

You will establish reusable engineering foundations, automated quality and security controls, and operational practices that increase delivery speed, improve reliability and reduce duplication across teams. Key accountabilities will also include the following:

• Own end-to-end technical delivery across experience, application, API, integration, data and cloud layers, making pragmatic design decisions within enterprise architecture guardrails
• Remain hands‑on through architecture spikes, code and design reviews, troubleshooting automation and critical-path delivery while enabling engineers to own implementation
• Apply AI-based technologies where they create measurable value, including generative AI, intelligent automation and AI-assisted software delivery, with appropriate data, privacy, security, model-risk and human-oversight controls
• Establish full-stack engineering standards for user experience, accessability, performance, API design, data handling, observability, testing and maintainability

• Degree/diploma in computer science or related discipline, or equivalent combination of training and experience
• A minimum of 10+ years’ related experience delivering digital products and technology platforms, including accountability for solution design, engineering execution, release and production health
• Deep technologist with recent hands‑on software delivery experience in roles such as Engineering Lead, Technical Lead or Solutions Architect
• Demonstrated full-stack expertise across modern web or mobile experiences, backend services, APIs, integrations, data stores and cloud infrastructure
• Strong understanding of distributed-system design, including event-driven architecture, microservices, consistency, scalability, resiliency, observability and failure recovery
• Experience applying AI-based technologies—including generative AI or machine learning capabilities—to production use cases, with knowledge of responsible AI, privacy, security, data quality, evaluation and monitoring
• Demonstrated ability to make and communicate technical trade-offs across scope, time, cost, risk, quality and long-term maintainability
• Experience working in a complex, regulated and rapidly evolving environment with high expectations for security, reliability and execution
• Excellent written and verbal communication skills, with the ability to explain technical decisions, options and risks to technical and non-technical audiences

• Experience in financial services, preferably insurance
• Experience modernizing applications, decomposing and rationalizing systems, and integrating with core or legacy platforms
• Experience delivering omnichannel experiences using cloud-native architecture
• Knowledge of business and continuous architecture practices, architecture modelling tools and frameworks such as UML, Archi Mate and TOGAF; TOGAF certification is an asset

The base salary for this position is between $149,000 - $199,000 annually. This represents base salary only and does not represent other variable compensation components…