Jr. Specialist, IT Operations

Reporting to the Manager, IT Operations, the IT Operations Specialist is responsible for day‑to‑day operational IT support, requests and project setup support for all corporate and branch offices, job sites, and networks.

• Support corporate, key branch offices and job sites as assigned;
• Provide remote and in‑person IT support to all end users as needed day‑to‑day;
• Setup and deployment of equipment, making CMDB updates as necessary;
• Design and manage job site setups, engaging other internal teams and vendors as necessary;
• Creating and managing diagrams for cabling and workstation requirements, meeting room equipment, etc.;
• Manage office support and job sites throughout their entire lifecycle – from site mobilization to site demobilization;
• Oversee proper reclaim and decommissioning of IT equipment;
• Support Aecon’s joint venture projects as necessary;
• Work with strategic sourcing and procurement teams to source effective and affordable equipment for sites;
• Participate in the creation of estimates for all new project job sites;
• Follow and support Aecon’s IT policies, procedures and guidelines.

• Degree or diploma related to Information Services or equivalent work experience;
• Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and software;
• Familiarity with ITIL is considered an asset;
• Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune;
• Experience with setup, deployment and support/management of large printer fleets;
• Experience with setup, deployment and support of meeting room/video conference technology;
• Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC);
• Ability to clearly communicate technical concepts to non‑technical people;
• Excellent customer service skills;
• Technical knowledge in computer hardware and software configuration;
• Multitasking skills to work in a fast‑paced environment;
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.

The expected pay range for this role is $60,000 – $65,000 per year. Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions.

Accon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity. We are committed to the Accessible Canada Act and will provide accommodations upon request.