Logistics Operations Specialist

About the Company

tonies is the globally leading interactive audio platform for children with more than 10 million Tonieboxes and 125 million Tonies sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Tonieboxes have been activated in over 100 countries, the content portfolio includes around 1,400 Tonies in several languages.

Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries. Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we’re shaping the future of play, learning, and imagination.

Tonies US is seeking a highly skilled Logistics Operations Specialist - Canada responsible for managing and coordinating inbound and outbound transportation flows across Canada. This role supports international and domestic logistics operations, with a primary focus on inbound international freight. The position oversees ocean and air freight movements, customs coordination, drayage, and domestic transportation to ensure the timely, cost-effective, and compliant delivery of goods.

The ideal candidate will be highly detail-oriented, operationally focused, and comfortable working with multiple transportation providers and internal stakeholders to ensure seamless execution across the end-to-end shipment lifecycle. The ideal location is in the Metro Toronto Region. Travel is expected to be circa 25% including Canadian and North America destinations as part of the North American Operations Team. The position reports to Director of Logistics and Fulfillment.

International Logistics

• Coordinate inbound international ocean and air freight shipments into Canada
• Manage end-to-end shipment execution, including booking, documentation, customs clearance, drayage, and final delivery
• Verify compliance with applicable customs regulations, trade requirements, and Incoterms
• Partner closely with freight forwarders, customs brokers, and ocean and air carriers to deliver timely and accurate shipment processing
• Monitor shipment status, proactively identify risks or delays, and drive resolution to minimize service disruptions

Domestic Transportation

• Manage domestic transportation across Canada, including:
• Drayage
• Full Truckload (FTL) and Less-than-Truckload (LTL)
• Parcel and small package services
• Hot shot and expedited services
• Domestic air freight
• Coordinate inbound deliveries to distribution centers and outbound shipments to customers or partners
• Optimize routing, carrier selection, and service levels to balance cost and performance
• Resolve carrier performance issues, accessorial charges, and delivery exceptions
• Work closely with third-party logistics providers (3PLs) to support warehousing, transportation, and execution requirements
• Maintain strong working relationships with transportation providers and service partners
• Support carrier onboarding, performance tracking, and ongoing service management
• Maintain accurate shipment data, documentation, and records in TMS and logistics platforms
• Track key logistics KPIs, including transit time, service levels, and freight costs
• Support freight auditing, discrepancy resolution, and cost control initiatives
• Identify opportunities for process improvements and support the development of standard operating procedures
• Collaborate cross-functionally with procurement, operations, finance, and customer service teams to ensure alignment and visibility

• Experience supporting cross-border U.S.–Canada logistics operations
• Familiarity with customs documentation and broker coordination
• Experience working in a consumer goods, retail, or distribution environment.
• 5+ years of experience in international logistics, with a strong focus on inbound ocean and air freight
• 5+ years of experience in domestic transportation, including drayage, FTL, LTL, parcel services, hot shot, and domestic air…