Flight Attendant

Job Summary

Reporting to the Director or Manager, Inflight Services, the incumbent is responsible for ensuring the safety and well‑being of Porter passengers while upholding the Flying Refined brand promise. The base of assignment and fleet type (Toronto Pearson YYZ or Toronto Billy Bishop YTZ) will be determined by the company based on operational requirements.

• Ensure the safety of all passengers.
• Provide effortless, friendly and attentive service to ensure passenger comfort.
• Adhere to the standard operating procedures from training, in accordance with Transport Canada and Porter policies.
• Perform the physical duties of a flight attendant, such as lifting weights up to 50 lb, standing for long periods, and assisting passengers in emergencies.
• Handle unforeseen operational and passenger situations with tact.
• Actively monitor the overall condition of the aircraft cabin and make necessary adjustments to maintain passenger safety or improve their experience.
• Embody Porter's values.
• Comply with Porter's appearance and uniform standards at all times.
• Establish and maintain positive relationships with team members.
• Actively participate in Porter's safety management system, including reporting hazards and incidents; understand, comply with, and promote the company's safety policy.

• Safety focus:
  Identify hazardous or potentially hazardous situations and take appropriate action to maintain a safe environment for yourself and others.
• Teamwork:
  Work collaboratively with others to achieve organizational goals.
• Passenger and customer service:
  Deliver an exceptional experience to internal or external customers (passengers).
• Initiative:
  Manage situations and problems proactively and persistently by seizing opportunities as they arise.
• Results focus:
  Concentrate efforts on achieving high‑quality results in line with company standards.
• Communication focus:
  Listen and communicate openly, honestly and respectfully with diverse audiences, foster dialogue and build consensus.

• Hold a valid Canadian passport or a valid international passport and a current U.S. crew member visa (C‑1/D).
• Be at least 19 years of age at the time of employment.
• High school diploma.
• Mandatory proficiency in both French and English.
• At least two years of public‑facing customer service experience.
• Ability to obtain a Restricted Area Identification Card (RAIC/CIZR) and pass the company's background check process.
• Ability to meet required medical standards (including alcohol and drug screening) and all physical requirements of the role.
• Successful completion of a full‑time five to six week training program with 100% attendance and passing all written and practical assessments.
• Strong communication, teamwork and interpersonal skills, a safety‑oriented mindset and the ability to work without supervision.
• Be able to work a reserve rotating schedule that includes weekends, holidays, evenings and nights. Schedules and days off are assigned based on seniority through an online bidding system.
• Must be able to report to the assigned base airport within two hours of notice for flight duties.

Since 2006, Porter Airlines has enhanced the economy class experience for every passenger by delivering a warm welcome built on style, attentiveness and charm. Its fleet of Embraer E195‑E2 and De Havilland Dash 8‑400 aircraft serves North America, including the Canada‑wide network, the United States, Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter Airlines is an official 4‑star airline in the Airline Rankings.

Visit or follow @porterairlines on Instagram, Facebook and X.