Terminal Officer at GTAA

Elevate passenger experiences as a Terminal Officer with the Greater Toronto Airports Authority (GTAA). Oversee daily operations and ensure compliance for exceptional service delivery at Toronto Pearson Airport.

Reporting to the Manager of Terminal Services, the Terminal Officer plays a vital role in the efficient functioning of the airport. This position requires expertise in coordinating daily terminal activities, addressing operational challenges, and collaborating with airlines and service providers. You will focus on compliance with safety regulations while maintaining high-quality service for travelers.

Key Responsibilities:

• Oversee terminal operations for efficient passenger flow

• Coordinate daily operational plans and queue management

• Serve as primary contact for airlines and agencies

• Inspect terminal facilities for cleanliness and compliance

• Monitor key processes and implement corrective actions

Requirements:

• Minimum five years in airport operations

• Experience with stakeholders and service providers

• Strong multitasking and data analysis skills

• Post-secondary education in relevant field preferred

• Ability to obtain Transport Canada Security Clearance

Bring your operational expertise and commitment to customer care to GTAA's team at Toronto Pearson.
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