Rail Traffic Controller - Talent Pool

Permanent and Contract Positions

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Network Operations Control - Rail Traffic Control Office is creating a talent pool of Rail Traffic Controllers to support the overall daily operation of the Metrolinx Rail Service Network to ensure the safe and efficient movement of trains, on-track equipment, and personnel. In this safety focused role, you will coordinate response to service incidents and emergencies and enhance Metrolinx’ ability to provide safe and reliable public transportation services.

This is a 24/7 operation and may include working variable shifts/hours, weekends, and rotating off-days.

This role may be located in Toronto or Oakville.

• Support and coordinate critical network operations to ensure the safe and efficient movement of trains; effectively planning, scheduling, and managing railway assets to minimize train delays.
• Oversee and coordinate service adjustments implementation to provide on-time services that address unforeseen circumstances and to accommodate special events.
• Maintain an on-going awareness of the operation, equipment and signals, operating manuals, and Train Control applications.
• Communicate and coordinate effectively with on-track resources for the performance of maintenance work and inspections to avoid delays to scheduled train movements. Liaise with internal and external stakeholders, during service recovery, and emergency incident management to relay service status updates.
• Triage emergency situations efficiently, effectively, and with minimal supervision; coordinate the response and communicate procedures within Metrolinx in support of major emergency situations.
• Demonstrate an unwavering commitment to rule compliance and safety. Report safety issues and suspected security breaches to the appropriate authorities.
• Contribute to the development of internal policies, procedures, and processes for NOC dispatch operations. Identify and recommend improvements and efficiencies arising from operational observations to the Leadership Team.
• Support corporate objectives of growing service capability and customer satisfaction.

• Completion of a diploma in Business Administration, Transportation, or related field –
  or a combination of education, training and experience deemed equivalent.
• Four (4) years’ progressive experience in a transportation control center or related experience.
• Ability to obtain Canadian Rail Operating Rules (CROR) certification is required. (Training will be provided.)
• Organizational and collaboration skill to manage multiple and changing functional and service priorities.
• Analytical problem solving, critical thinking and decision-making skills to assess and respond quickly to evolving emergency situations.
• Proficiency in software applications including MS Office (e.g., Word, Excel).
• Strong communication skills to build cooperative working relationships with external stakeholders.
• Must be able to satisfy minimum fitness for duty requirements outlined in the Canadian Railway Medical Guidelines Handbook for Safety Critical roles.

• Knowledge of transportation operations principles, practices, and applicable legal and…