Supervisor Train Operations

Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility worldwide.

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time First-Line Supervisor, Train Operations in Toronto, Ontario we’re looking for?

Take on a new challenge and apply your leadership and operational expertise in a dynamic and impactful field. You’ll work alongside a collaborative and customer-focused team of professionals.

In this role, you’ll ensure the safe, efficient, and timely operation of train movements across the Metrolinx system, while delivering an exceptional level of customer service. Day-to-day, you’ll work closely with operations and maintenance teams, coordinate train handling and schedules, and respond to operational challenges to ensure smooth service delivery.

You’ll specifically take care of supervising Train Operators and ensuring compliance with safety and operational standards but also investigating incidents and providing training and coaching to support continuous improvement.

• Ensuring all transportation and customer service activities are performed safely, promptly, and courteously, in compliance with corporate policies, government regulations, and Canadian Rail Operating Rules.
• Coordinating, directing, and supervising Train Operators to ensure the safe operation of trains and the provision of quality service aligned with schedules.
• Monitoring train performance, addressing deviations from operating plans, and collaborating with Metrolinx and host railway officers to ensure daily performance.
• Providing on-the-job training and coaching for Train Operators and supporting the development of follow-up training programs.
• Investigating customer complaints, accidents, injuries, rule violations, and other incidents, and recommending corrective actions to prevent recurrence.
• Responding to accidents, derailments, or disruptions, coordinating maintenance activities, and ensuring a swift return to normal operations.
• Serving as a liaison with the Transportation Safety Board and Transport Canada inspectors regarding operations and investigations.
• Contributing to the development of a Safety Management System to meet regulatory requirements.

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• A Secondary School diploma.
• Experience as a Locomotive Engineer, Conductor, or similar role in the rail industry, with a minimum of five (5) years of experience.
• Previous experience as a Railway Supervisor, Trainmaster, Superintendent, or in crew management (preferred).
• Rules Qualification and Canadian Rail Operating Rules (CROR) certification (an asset).
• Strong English communication skills, both verbal and written.
• Ability to work different shifts as required.
• Demonstrated ability to lead, coach, and develop teams in a fast-paced environment.