Import Logistics Coordinator

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Job Title

Education

Professional

Location

Experienced (Non-Manager)

Category

Operations

Job Type

Permanent

Job Description

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

The Import Coordinator is responsible for supporting the management of all import-related logistics activities, including coordinating shipments, ensuring compliance with customs regulations, and managing import documentation. This role involves liaising with vendors, customers, and internal teams to facilitate the smooth and timely importation of goods. The Import Coordinator plays a vital role in ensuring that all shipments comply with regulatory requirements while optimizing operational efficiency.

• Coordinate the receipt of import shipments, ensuring timely processing and release through customs clearance.
• Prepare and verify all required import documentation, including customs forms, invoices, packing lists, and bills of lading.
• Collaborate with vendors, customs brokers, and internal departments to ensure timely and accurate submission of all documentation required for import clearance.
• Monitor the movement of shipments to ensure that goods arrive on time, and resolve any issues related to shipping delays or documentation discrepancies.
• Communicate with freight forwarders, customs brokers, and other third-party service providers to track shipment status and manage the flow of goods.

• Ensure that all import processes comply with relevant laws, regulations, and international trade requirements.
• Review and verify the accuracy of tariff codes, valuations, and duty assessments for all imported goods.
• Maintain knowledge of the latest changes in customs and import regulations to ensure ongoing compliance.
• Work with the compliance team to ensure the correct handling of restricted or controlled goods, including permits and licenses where required.
• Help mitigate potential risks by identifying and resolving discrepancies in the import documentation or shipping process.

• Liaise with carriers, freight forwarders, and suppliers to ensure that goods are shipped efficiently and in compliance with agreed terms and conditions.
• Monitor carrier performance and identify opportunities to optimize shipping costs, reduce lead times, and improve service levels.
• Assist in managing relationships with external partners to ensure effective collaboration and problem resolution.
• Ensure that carrier documentation and billing align with contractual agreements and verify shipping charges as necessary.

• Serve as the primary point of contact for customers regarding import shipments and documentation.
• Provide regular updates to customers on the status of their shipments, any potential delays, and the resolution of any issues that arise.
• Assist customers with import-related inquiries and help them navigate customs clearance processes.
• Collaborate with the customer service team to address and resolve any issues or concerns related to imported goods.
• Ensure a high level of customer satisfaction through clear, effective communication and prompt resolution of any import-related challenges.

• Accurately enter import data into the company’s logistics management systems, including shipment details, customs entries, and invoices.
• Maintain up-to-date records of all import transactions, ensuring that all supporting documentation is filed properly for future reference or audits.
• Assist in generating import-related reports, including performance metrics, cost analysis, and shipment…