HVAC Front Counter Customer Service​/Warehouse Associate

Position: HVAC Front Counter Customer Service / Warehouse Associate
Applicants must be Canadian Citizens or Permanent Residents in order to apply for this position.

*** Please no agency calls or emails **
* Position Overview
This permanent full-time position will primarily support our Front Counter operations while also assisting with warehouse duties including shipping, receiving, picking orders, inventory organization, and customer pickups.

The successful candidate will be trained on our front counter systems, warehouse operations, and HVAC product knowledge to support the daily needs of contractors and internal staff. Accuracy, teamwork, urgency, and excellent customer service are critical to success in this role.

Key Responsibilities
Front Counter Customer Service Duties

Assist contractors and customers with HVAC, hydronic, and sheet metal product inquiries

Process customer sales orders and invoices using the P21 ERP system

Answer incoming phone calls and respond to customer requests promptly and professionally

Assist customers with product selection, pricing, availability, warranty information, refunds, and exchanges

Provide basic technical support and troubleshooting assistance (training provided)

Prepare and verify orders, pick tickets, purchase orders, and warranty registrations

Follow up on deliveries, shipments, back-orders, and special orders

Process customer payments and returns

Maintain pricing labels, shelf organization, and front counter cleanliness

Assist with inventory management and communicate low stock levels

Ensure customers review and sign paperwork before leaving with orders

Support other branches or departments as required

Warehouse Associate Duties

Accurately pick and stage orders from pick tickets

Double-check products, quantities, and serial numbers before shipment

Load and unload shipments safely using forklifts or manually (up to 75 lbs.)

Receive and organize incoming inventory into designated warehouse locations

Assist with transfers between branches using company systems

Inspect incoming and outgoing shipments for accuracy and damages

Maintain warehouse cleanliness, organization, and safety standards

Operate forklifts, pallet jacks, dollies, and warehouse equipment safely

Report inventory discrepancies, shortages, damages, or equipment issues to management

Assist with general warehouse duties and daily operational support

Prioritize order accuracy over speed

Qualifications & Experience
REQUIRED (Must show on your resume)

Minimum 2 years HVAC or plumbing experience and/or education

Minimum 3 years customer service, front counter, warehouse, or shipping/receiving experience

Strong computer skills including MS Office and ERP systems

Excellent verbal and written English communication skills

Strong organizational and time management abilities

Ability to work in a fast-paced environment

Ability to lift up to 75 lbs.

Forklift Certification

Strong attention to detail and accuracy

Reliable, punctual, and team-oriented attitude

Preferred

Forklift certification

Experience with P21 or similar ERP systems

HVAC wholesale distribution experience

Valid driver’s licence

Core Competencies

Exceptional customer service skills

Outgoing, confident, and professional attitude

Accountability and dependability

Strong problem-solving abilities

Sense of urgency and multitasking skills

Teamwork and communication

Ability to prioritize and stay organized under pressure

Benefits

Dental care

Extended health care

Vision care

Life insurance

Casual dress

Tuition reimbursement

Store discount

On-site parking

Additional Information
As a condition of employment, successful candidates may be required to provide:

Criminal Police Check

Work Related References

At Tempco, we are committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the hiring process upon request.

Please apply directly through Indeed with your résumé. Please do not call or email the office directly.

About Us
Tempco Heating & Sheet Metal Inc. is a proud family‑owned HVAC wholesale distributor serving contractors across the GTA. For over two decades, we have provided HVAC, hydronic, and sheet metal supplies while building strong relationships with our loyal contractor base.

We are looking for a dependable, customer‑focused individual to join our team in a hybrid role that combines Front Counter Customer Service and Warehouse Operations. This position is ideal for someone who enjoys both customer interaction and hands‑on warehouse responsibilities in a fast‑paced environment.

Pay: $45,000.00 - $55,000.00 per year.

Work Location:

In person.

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