Order Admin Support Coordinator

Join to apply for the Order Admin Support Coordinator role at SUNPAN

CA $60,000.00/yr - CA $68,000.00/yr

This position is based on-site at our Scarborough location (875 Middlefield Rd) and requires regular in-person attendance, 5 days per week.

The Order Admin Support Coordinator ensures accurate order processing and exceptional customer service while providing flexible coveragecrm" for the front reception desk and other administrative tasks. This role responds to inquiries across multiple channels, resolves issues professionally, and supports smooth operations during team absences.

• Maintaining accounts in assigned territories
• Responding to incoming calls, emails and inquiries from customers
• Monitor the full order lifecycle to ensure all customer requirements are met.
• Monitor orders from entry to delivery, proactively addressing delays or issues with warehouse or shipping teams.
• Follow up on outstanding and backordered items on existing orders.
• Responsible for payment collection through Credit Cards, wires, and cheques
• Adhering to front desk reception duties: answering and directing phone calls, welcoming and assisting visitors and clients, and handling any inquiries.
• Performing general administrative tasks, such as filing, data entry and managing office supplies.
• Resolving customer complaints and conflicts with patience and courtesy
• Researching and reviewing accounts information for accuracy
• Coordinating and interacting with other department personnel as required
• Maintaining a high standard of professional decorum and practice when dealing with customers, suppliers, peers, supervisors and other key stakeholders
• Other responsibilities and accountabilities as assigned by the Customer Service Manager, and management Tobias?

• Minimum 3 years of relevant experience
• Front desk reception experience is an asset
• Proficient in MS Office Applications
• Excellent verbal, written and communication skills
• Strong interpersonal skills