Customer Service Assistant - SPAR

About Appleby Westward

Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company‑owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north.

In addition to offering convenience goods, groceries, chilled foods, and food‑to‑go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We pride ourselves on serving our communities and strive to provide an efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.

Torpoint, located in southeast Cornwall, England, is a charming town with strong maritime connections and a close‑knit community feel. Positioned on the Rame Peninsula and just across the River Tamar from Plymouth, it serves as a gateway to Cornwall via the Torpoint Ferry. The town has a naval heritage tied to the nearby HMS Raleigh training base and offers scenic coastal views, peaceful walks, and easy access to beaches and countryside.

With its blend of Cornish charm, historical significance, and natural beauty, Torpoint provides a quieter yet captivating place to explore.

This is not just a job in a shop; it’s a retail career with training, learning and apprenticeship opportunities that are endless. If you have exceptional customer service skills and want to start or further your career in retail, you might be the perfect fit for our team.

• Warm welcomes: greet customers with a smile, provide excellent service, and go the extra mile for our community.
• Store standards: ensure everything runs smoothly.
• Customer satisfaction: use product knowledge, stay updated with promotions, and create eye‑catching displays to delight customers.
• Transaction accuracy: process all sales transactions accurately and efficiently, including cash up tills, and ensure company monies are secure at all times.
• Stock management: receive, replenish, and display stock.
• Cleanliness: maintain a clean and tidy store environment at all times.
• Legal compliance and food quality: ensure product quality and compliance with labelling and allergen regulations.
• Age‑related sales: ensure personal compliance with Age‑Related Sales regulations and Think 25 guidance.
• Health and safety: understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.

• 10% discount on all in‑store purchases.
• 5.6 weeks per year of holiday, calculated on a pro‑rata basis.
• Employee assistance programme: access to Grocery Aid for support with any challenges you might face.
• Company pension scheme: available after just 3 months of service.
• Career progression opportunities: from apprenticeships to tailored learning journeys, and potential to become a store manager over time.