Admin Hub Lead Administrator

Torbay and South Devon NHS Foundation Trust

The closing date is 19 January 2026

An exciting opportunity has arisen to join the 0 to 19 Torbay Admin Team.

The 0 to 19 Admin Hub works as an integrated member of the 0 to 19 Torbay Partnership providing secretarial and office administrative service for the Specialist Community Public Health Nursing (SCPHN) workforce.

The 0 to 19 Admin Lead will support the Business Manager and Co‑ordinator with a wide range of office functions which will result in the smooth running of our electronic record‑keeping systems in the 0 to 19 Admin Hub. This includes receiving and dealing with all electronic and telephone queries, responsibility for maintaining electronic records, as well as the office administration functions including ordering of supplies and equipment, minute taking and room bookings.

This will include providing leadership support to the administration hub in the absence of the Co‑ordinator.

• Provide an effective channel for communicating between the team and other agencies.
• Assist in the preparation for and attending of meetings, including taking minutes, writing agendas and booking rooms.
• Monitor and provide appropriate responses to generic emails which may require progress chasing and non‑routine activities.
• Collect and compile data.
• Produce newsletters for staff, partners and stakeholders.
• Review electronically received data and utilise relevant IT systems to coordinate the accurate dissemination of information, safely and efficiently, across the SCPHN workforce.
• Respond to telephone enquiries in an efficient manner, providing signposting and appropriate management where tact and sensitivity is required.
• Participate in the recruitment process for all posts and assist with short‑listing and joining the interview panels for band 2 administrator posts.
• Respond to and engage with social media interactions and messages in a timely, appropriate and professional manner.
• Manage referrals, and universal contacts that require allocation to Public Health Nursing staff (PHN), and the wider 0 to 19 Torbay service.
• Maintain the allocation spread sheet and facilitate allocation meetings.
• Undertake monthly 1‑2‑1 reviews with the Admin Hub.

Why Work With Us

0 to 19 Torbay is a partnership made up of Torbay and South Devon NHS Foundation Trust, Action for Children and the Children’s Society. Within this sits our 0‑19 Admin Hub which is made up of hard‑working, dedicated administrators with a variety of skill mix.

We continue to develop both our 0 to 19 Admin Hub and Partnership every day and are hoping to employ someone who is positive, dynamic and hard working, who can also bring new ideas and experience to the table and help us provide the best service possible to the Torbay area.

The post holder will work with other members of the 0 to 19 Admin Team to provide a single point of access into 0 to 19 Torbay, for TSDFT departments, partner agencies and the public.

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification

• NVQ level 3 or equivalent experience
• Good level of general education including GCSE English & Maths at grade C or above, or equivalent
• RSA ll Typing or equivalent.
• Training or experience in Microsoft Office Software including Excel, Word, PowerPoint and Outlook
• European Computer Driving Licence
• Evidence of continued development

• Excellent working knowledge of MS, Excel, Word, Publisher, Internet and email
• Ability to take the lead in setting up new systems for data collection
• Excellent keyboard/IT skills, to include accurate recording skills
• Ability to work individually and under own initiative
• Able to manage own workload
• Effective in using multiple database computer systems
• High standard of numeracy and literacy; clear written and verbal communication skills
• Proven ability to organise and prioritise workload with minimum supervision, whilst dealing with conflicting…