Operational Support Officer

Torquay / Newton Abbot - Operational Support Officer

Operational Support Officer - HMCTS

Location: Torquay County Court with travel to Newton Abbot Magistrates Court
Pay: £12.86 per hour for first 12 weeks increasing to £13.25
Temp: 3 months / possibility of Extension
Start: ASAP (clearance dependent)

Are you organized, detail-oriented, and passionate about supporting justice services? Our client, a reputable government organisation, is hiring for an Operational Support Officer to join their team in Torquay. This role offers a meaningful opportunity to contribute to the smooth running of court operations and assist users through a range of administrative and customer service tasks.

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently.
• Providing support and guidance to users and stakeholders via face-to-face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs.
• Using HMCTS service scripts and knowledge articles to direct users to relevant services and information.
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required.
• Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) promptly.
• Processing work according to standard operating procedures to meet performance targets and uphold service standards.
• Managing case files with accuracy, ensuring secure data handling and compliance with retention policies.
• Handling jury service tasks, including selection, deferrals, attendance tracking, and processing expenses.
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
• Providing judicial support such as diary management and administrative assistance.
• Supporting enforcement activities, including financial assessments and producing basic reports.
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

• Strong organisational skills and attention to detail.
• Excellent communication skills, with the ability to engage effectively with a diverse range of users.
• Ability to follow procedures accurately and handle sensitive information securely.
• Proactive approach to problem‑solving and risk awareness.
• Experience in customer service or administrative roles is desirable.
• Knowledge of court or legal processes is a plus but not essential.

This is a fantastic opportunity to join a dedicated team supporting the justice system. If you're committed to delivering excellent service and making a difference, we'd love to hear from you!

Brook Street is committed to diversity and will provide guaranteed interviews for veterans or spouses/partners of military personnel who meet essential criteria.