Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Overview

Company Description Torquay Watersports is a marine adventure and training company based in Torbay, offering a range of unique ways to experience the South Devon coastline. The company operates a fleet of RIBs, including “Raptor,” a 12m Rib Quest designed for fast thrill rides and coastal seafari experiences. Torquay Watersports provides RYA-accredited training courses both afloat and ashore throughout the year.

Role This is a seasonal, freelance part-time, on-site Administrator role based in Torquay. The Administrator will handle day-to-day office tasks, including responding to customer inquiries by phone and email, managing bookings and scheduling for RIB trips, charters, and training courses, and maintaining accurate records in booking and payment systems. The role includes preparing and updating documentation for courses and commercial activities, supporting compliance with relevant regulations and company procedures, to ensure smooth daily operations.

The Administrator will also assist with basic financial administration such as invoicing and payment tracking.

• Respond to customer inquiries by phone and email in a timely and professional manner.
• Manage bookings and scheduling for RIB trips, charters, and training courses.
• Maintain accurate records in booking and payment systems.
• Prepare and update documentation for courses and commercial activities.
• Support compliance with relevant regulations and company procedures to ensure smooth daily operations.
• Assist with basic financial administration, including invoicing and payment tracking.

• Strong administrative skills, including data entry, document management, and record keeping.
• Proficiency with office software and booking systems (e.g., email, spreadsheets, calendars, CRM or reservation tools).
• Excellent customer service and communication skills, with a professional and welcoming manner in person, by phone, and in writing.
• Good organizational and time-management abilities, with capacity to prioritize tasks and handle busy periods calmly and accurately.
• Basic numeracy and financial administration skills, including handling payments, invoices, and reconciliations.
• Ability to work collaboratively with a small team, support operational staff, and adapt to changing daily needs.
• Attention to detail and a commitment to accuracy, confidentiality, and safe working practices.
• Previous experience in an administrative, hospitality, tourism, or marine environment is beneficial but not essential.
• Interest in watersports, maritime activities, or outdoor adventure is an advantage.