Business Support Administrator

This is a nine-month fixed-term post covering maternity leave in the Baywide Mental Health Clinical team, based at the Health & Wellbeing Clinic. The work is administrative support for a clinical team, including reports, records, filing, correspondence, diaries and meeting minutes that keep patient care running. It involves direct contact with patients, families and outside agencies, from both office and reception, and handling sensitive information.

Fit depends on Business Administration Level 3 or equivalent experience and the ability to work without close supervision.

• Provide administrative support to the clinical team, including correspondence and assessments
• Produce reports and maintain filing systems and records
• Take accurate meeting minutes
• Manage diaries and maintain databases
• Give non-clinical information and advice to patients and the public, from office and reception
• Deal directly with service users, families, carers, professional agencies and organisations
• Handle sensitive information in line with data security requirements
• Prioritise own workload and work without direct supervision
• Support colleagues where required
• Contribute to the smooth running of the service and high quality patient care

• GCSE (or equivalent) English and Maths
• Business Administration Level 3 or equivalent
• Evidence of continuing personal development

• Proven experience in a similar role, with equivalent experience detailed if cited
• Experience of general office routine and filing systems
• Experience creating electronic records and electronic filing systems
• Experience of working in a team, respecting workplace confidentiality
• Experience of dealing calmly and compassionately with people in distress
• Working knowledge of diary management, arranging appointments and supporting meetings

• Confident and fluent spoken English
• Good numeracy and literacy skills
• Good interpersonal, written and verbal communication, dealing tactfully with people at all levels
• Intermediate Microsoft Office skills, Level 2 in Word and Excel as a minimum
• Effective organisation and prioritisation in a demanding environment
• Initiative to work without direct supervision

• Typing and office administration qualification such as RSA Level 2 or above
• MS Office qualification to Level 2
• Ability to take accurate formal and informal minutes
• Experience of dealing with confidential and complex information
• Previous medical or healthcare secretarial experience
• Audio transcription experience
• Previous NHS experience in a healthcare or social care administrative setting

• Training and development support
• Support to learn the skills needed for the role
• Part-time and flexible working considered and supported, where possible