Head of Business and Transformation

This role will be working for Places Leisure part of Places for People. As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing.

People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

As our newly created Head of Business Change & Transformation, you'll lead the long-term transformation agenda across Commercial Operations, creating a clear strategy for process improvement, data, reporting, digital tools and future ways of working.

Working closely with technology teams, central support functions, Regional Directors and leisure centre operations, you'll review end-to-end processes, simplify ways of working and identify opportunities to reduce duplication and manual activity. You'll set standards and governance for operating procedures and ensure new systems, tools and dashboards are designed around operational needs.

You'll own the transformation roadmap and help shape our future operating model, connecting people, processes, data and technology. You'll ensure programmes are prioritised around measurable business outcomes, with the right plans in place for operational readiness, communication, training and adoption.

Please note that this role involves frequent travel to our Leisure sites, typically 2 to 3 days per week., As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to…