Housing Officer, Customer Service​/HelpDesk

Are you ready to help create safer, stronger neighbourhoods across Plymouth?

Join us at Plymouth Community Homes and play a key role in supporting our communities. You'll help residents thrive, improve local neighbourhoods, and make a real difference to how people feel about the places they call home.

As a Housing Officer, you'll be a trusted point of contact for tenants, providing responsive, fair and customer-focused support. From managing tenancy enquiries and resolving complex issues to tackling anti-social behaviour and promoting community standards, your work will directly contribute to improving residents’ quality of life.

Working closely with a range of internal teams and external partners, you'll help create safe, welcoming and sustainable neighbourhoods across Plymouth while building positive, trusted relationships with residents.

We're looking for someone who:

• Has experience within social housing or a similar customer-focused environment
• Adopts a fair, balanced and empathetic approach when working with diverse communities
• Brings a positive, proactive attitude, supported by resilience and sound decision-making skills
• Can effectively manage and prioritise a varied caseload, ensuring successful outcomes are achieved
• Is passionate about improving lives and delivering positive outcomes for local communities

We are Plymouth’s largest social housing association, managing more than 16,000 properties and providing homes for over 35,000 people. We continue to grow, helping more people access high-quality, affordable homes to rent and buy.

Driven by our people, we are committed to delivering well-managed, well-maintained homes and excellent services for our residents.

• Flexible working arrangements, including flexi-time and hybrid working
• An excellent pension scheme with generous employer contributions
• Free access to our fully equipped onsite gym and changing facilities
• Up to three volunteer days each year through our Make a Difference scheme
• 25 days annual leave, rising to 30 days, plus Bank Holidays and a holiday trading option
• Free Employee Assistance Programme, including access to counselling services
• Free annual flu vaccination
• Cycle to Work scheme
• The opportunity to live and work in one of the most beautiful parts of the South West
• A friendly and supportive workplace, with regular team and company events
• Access to our employee rewards portal, offering discounts with a wide range of retailers

And, of course, the opportunity to build a rewarding long-term career while making a genuine difference within the local community.

Shortlisting Date: 28th October 2026

Interview Date: 4th/5th November 2026

If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Living and Working in Plymouth