Product Assurance Engineer

Description

G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications.

Headquartered in Ilminster Somerset, UK with primary operations in the USA and Europe, G&H is recognised for the breadth of their acousto-optic, electro-optic, crystal-optic, fibre optic, and precision optic products. G&H is recognised as the preferred source for OEMs in the life sciences, industrial, and aerospace and defence industries, with a history of quality and excellence that dates back over seventy-five years.

G&H optical fibre components can be found being used on the moon, the International Space Station as well as the bottom of the world's oceans.

At G&H Torquay, we're one of a number of global technology leaders that form the Torbay Hi-Tech Cluster, bringing a concentration of expertise and innovation in photonics and microelectronics to the South Devon region.

As Product Assurance Engineer, you will take full ownership of product-related quality investigations across all value streams, with primary responsibility for RMA management, non-conformance control, MRB leadership, and CAPA deployment. This role is focused on protecting the customer, eliminating repeat defects, and driving structured problem resolution using disciplined root cause methodologies. You will act as the operational bridge between Manufacturing Engineering, Quality and Operations, ensuring rapid containment, robust corrective action, and clear customer communication.

• Take full ownership of the end-to-end RMA process across all value streams.
• Lead structured investigations into product returns using 8D and CAPA methodology.
• Drive rapid containment, root cause validation, and corrective action implementation.
• Provide clear, structured investigation reports (including Puerto reporting where applicable).
• Maintain proactive weekly communications regarding investigation progress and resolution status.
• Analyse and trend recurring RMA data to eliminate systemic repeat issues.

• Chair, Support & lead MRB (Material Review Board) activities.
• Define and standardise non-conformance criteria by clearly determining

• Drive improvements to the MRB process to ensure linkage to 8D, CAPA and corrective actions.
• Ensure production non-conformances are investigated, resolved, and prevented from recurrence.

• Lead Supplier Discrepancy Reports (SDRs) for raw material defects.
• Work closely with Supply Chain to ensure root cause closure.
• Track, trend and report supplier-related non-conformances and repeat issues.
• Support incoming inspection analysis and reporting improvements

• Act as CAPA Champion across all value streams.
• Ensure corrective and preventive actions are robust, verified and effective.
• Drive structured problem-solving methodologies (8D, 5-Why, Fishbone, Pareto, etc.).
• Trend investigation data (RMA, MRB, SDR, production non-conformance) to identify systemic weaknesses.

• Adherence to all Company policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality systems.
• Working positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
• Promote and display the G&H values:
  Customer focus, Integrity, Action, Unity, Precision.

• Reduction in recurring RMA defects
• RMA cycle time & investigation closure rate
• Reduction in Cost of Poor Quality (CoPQ)
• MRB ageing and resolution effectiveness
• Supplier defect recurrence rate
• CAPA effectiveness and audit compliance

• Drive and Determination
• Innovation, Creativity & Deliver Results
• Proactive and solutions-oriented mindset.
• Strong communication and collaboration skills.
• Detail-oriented with a focus on quality and precision.
• Ability to manage multiple tasks and…