Ward Clerk

Ward Clerk

The closing date is 23 February 2026

Ella Rowcroft ward & HCU at Torbay Hospital is currently looking to appoint a band 2 ward clerk. We are looking for a caring and motivated individual to join our multidisciplinary team.

You will need to show commitment, have good communication skills and be an organised individual.

We are looking forward to meeting you...Join us, you’ll love it.

• To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
• To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
• To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
• To be honest and learn from mistakes, and help to create a "no-blame" culture where people feel able to share and learn from experiences together
• To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and outside the department
• Acknowledge that you need to continually deliver greater value to customers
• Order and prep notes for people coming in for the planned procedures. Answering the phone and face‑to‑face enquiries.

• Ensure that all patient records and investigation results are available when required by the nursing and medical staff; accurately record admissions, transfers and discharges on Swift plus and PAS, ensuring pathways are correct; responsible for all patient notes within the ward, ensuring drug charts, CTGs and other loose filing are filed appropriately and securely; liaise with other departments and wards re beds and patient management as required;
  
  order and prep notes for those attending for planned procedures
• Dealing with face‑to‑face and over the phone enquiries, in a professional manner and maintaining confidentiality.
• Assisting staff with daily activities for example booking transport, emailing referrals.

Come and join us in beautiful Torbay. Torbay Hospital is ideally situated by the coast and not far from Dartmoor and Exmoor. Exeter and Plymouth cities are both easily reached for shopping trips and exploring. This is an exciting opportunity to come and work with us.

• GCSE grade 4/C in English and Maths
• Interpersonal skills
• Ability to work under pressure
• Qualification at level 3 in Business Admin
• Experience in working with the general public
• Previous clerical experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust

Ella Rowcroft Ward, Torbay and South Devon NHS Foundation Trust