Crisis Recovery Worker

We are looking for an experienced, compassionate and qualified person to provide high quality, recovery-focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. We work in close partnership with other professionals, so we require good communication skills and advocacy for the people who we support.

• To deliver emotional support, advice and guidance via face to face, telephone, and video; assess situations to determine risk and the needs of the person accessing support; make decisions under pressure whilst communicating with the person accessing support; accurately record new contacts and details of visits and calls on relevant electronic systems; work in line with performance targets and key contractual requirements, providing data and case studies as requested;
  
  advise and be actively involved in individual risk assessment and review; where identified, an appropriate action plan/safety plan will be put in place to meet the individual's needs; encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health; work with a range of partners, stakeholders and external agencies to meet the individual's needs and support with individual safety and delivery of the service.
• To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service; actively obtain relevant literature/resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting; partake in training and mentoring for all new staff;
  
  please see job description for more info.